Area Experience Leader - Multi-Office Ops & Client Experience

H&R Block, Inc.; Pennsville Township (NJ); On-site; USD 54,000 - 64,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring every location delivers a consistent, high‑quality client experience. You’ll set expectations for consultative service, execution, team performance, and business results while remaining visibly hands‑on in the offices.

Lead and develop Tax Professionals and Client Service Professionals, coach teams, drive client satisfaction, and align staffing, facilities, compliance, and operations to support

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading multi‑unit teams with accountability for performance outcomes.
• Demonstrated ability to drive business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee staffing, facilities, compliance, and day-to-day operations across offices.
• Drive revenue, growth, and operational performance.

Skills

Team leadership

Client-centric mindset

Coaching and development

Operations management

Change management

Data interpretation

Travel flexibility

Scheduling and prioritization

Facilities coordination

Communication skills

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring every location delivers a consistent, high‑quality client experience. You’ll set expectations for consultative service, execution, team performance, and business results while remaining visibly hands‑on in the offices.

Lead and develop Tax Professionals and Client Service Professionals, coach teams, drive client satisfaction, and align staffing, facilities, compliance, and operations to support