Area Experience Leader — Multi-Office Operations

H&R Block, Inc.; Windham (ME); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) retirement plan

Job summary

H&R Block, Inc. seeks an Area Experience Leader to manage a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience by setting clear expectations for service, operations, and results.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own office readiness, staffing, compliance, and day-to-day operations across locations.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven experience leading teams in multi-unit environments and delivering performance outcomes.
• Strong client-centric mindset with focus on consultative client experience.
• Ability to coach, develop, and hold teams accountable across locations.
• Experience driving business results while managing day-to-day operations and staffing.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with consistent standards.
• Evaluate execution quality and client impact across locations to drive improvements.
• Lead adoption of new processes and tools while demonstrating client-centric leadership.
• Coach Tax Professionals and Client Service Professionals to strengthen team performance.
• Identify gaps, build bench strength, and manage revenue and operational outcomes across offices.
• Oversee office readiness, staffing, facilities, compliance, and day-to-day operations.

Skills

People leadership

Client-centric mindset

Operational execution

Performance coaching

Strategic oversight

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks an Area Experience Leader to manage a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience by setting clear expectations for service, operations, and results.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own office readiness, staffing, compliance, and day-to-day operations across locations.