Area Experience Leader: Multi-Office Ops & Client Experience

H&R Block, Inc.; Maplewood (MN); On-site; USD 54,000 - 64,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and drive revenue, operational performance, and bench strength in a hands‑on, in‑office role.

Travel frequently between offices, lead through change, and build high‑performing teams ready for seasonal demand while maintaining a welcoming,

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi‑unit retail, service, or operations.
• Experience delivering consultative client experience and coaching teams.
• Proven ability to drive business results across multiple locations.
• Experience managing facilities, staffing, and compliance.
• Strong communication and problem‑solving skills.
• Willingness to travel between offices as needed.

Responsibilities

• Own consultative client experience across 4–6 offices with consistent standards.
• Evaluate execution quality and client impact; drive improvements.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee office readiness, staffing, scheduling, and compliance.
• Drive revenue, growth, and operational performance across offices.
• Monitor metrics, identify trends, and act to improve results.
• Travel frequently between offices to ensure in‑person presence.

Skills

Team leadership

Client-centric mindset

Leadership

Change management

Decision making

Facilities management

Staffing

Compliance

Communication

Problem solving

Data interpretation

Operational oversight

Scheduling

Education

Bachelor’s degree

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and drive revenue, operational performance, and bench strength in a hands‑on, in‑office role.

Travel frequently between offices, lead through change, and build high‑performing teams ready for seasonal demand while maintaining a welcoming,