Area Experience Leader — Multi-Office Ops & Client Experience

H&R Block, Inc.; Bonney Lake (WA); On-site; USD 80,000 - 85,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader who will supervise 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong operational execution.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, monitor results, and travel between offices to maintain in‑person leadership and client focus.

This role emphasizes staffing, facilities, compliance, and day‑to‑day readiness to deliver exceptional service and drive revenue.

Qualifications

• Experience leading teams in a multi‑unit retail, service, or operations environment.
• Strong client‑centric mindset with consultative experience.
• Ability to travel frequently between offices.
• Proven track record delivering business results across multiple locations.

Responsibilities

• Own delivery of a consistent client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Manage office readiness, staffing, facilities, and compliance.
• Monitor performance metrics and drive business results.

Skills

Team leadership

Coaching

Client-centric mindset

Strategic oversight

Data interpretation

Communication skills

Problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader who will supervise 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong operational execution.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, monitor results, and travel between offices to maintain in‑person leadership and client focus.

This role emphasizes staffing, facilities, compliance, and day‑to‑day readiness to deliver exceptional service and drive revenue.