Area Experience Leader: Multi-Office Mastery

H&R Block, Inc.; Ellwood City (Lawrence County); In loco; USD 95.000 - 130.000; Tempo pieno

Descrizione del lavoro

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will set expectations for consultative service, operational execution, team performance, and business results.

You’ll develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience.

Competenze

• Bachelor’s degree in a related field or equivalent experience.
• Leadership of multi-unit teams with accountability for outcomes.
• Proven ability to coach and develop staff for performance.
• Experience driving revenue, operations, and consistency across locations.
• Strong data interpretation and client-centric mindset.

Mansioni

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviors and performance data.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results and retention.

Conoscenze

Leadership

Coaching

Client experience

Operational oversight

Communication

Problem-solving

Formazione

Bachelor’s degree or equivalent experience

Descrizione del lavoro

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will set expectations for consultative service, operational execution, team performance, and business results.

You’ll develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience.