Area Experience Leader — Multi-Office Retail

H&R Block, Inc.; Metairie (LA); On-site; USD 95,000 - 125,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will guide consultative service, execution, and business results while coaching Tax Professionals and Client Service Professionals.

As a hands‑on leader, you’ll balance strategic oversight with in‑office presence, align priorities, and strengthen execution to support client outcomes and business

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit environments.
• Experience delivering consultative client experience and driving results.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and coaching.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Oversee office readiness, staffing, facilities, and day‑to‑day operations.
• Monitor performance metrics and drive revenue, growth, and client retention.

Skills

Client-centric mindset

Leadership

Data interpretation

Communication

Problem solving

Change management

Cross-location coordination

Travel readiness

Labor management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will guide consultative service, execution, and business results while coaching Tax Professionals and Client Service Professionals.

As a hands‑on leader, you’ll balance strategic oversight with in‑office presence, align priorities, and strengthen execution to support client outcomes and business