Area Experience Leader - Multi-Office Leadership

H&R Block, Inc.; Norfolk (VA); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) overseeing 4-6 retail offices to deliver a consistent, high-quality client experience, set expectations for consultative service, and drive business results.

You will lead Tax Professionals and Client Service Professionals, coach teams, ensure office readiness, staffing, facilities, compliance, and daily operations, while traveling between locations to maintain in-person leadership.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit retail/service/ops with performance accountability.
• Strong client-centric mindset with consultative client experience.
• Proven leadership with coaching, development, and accountability.
• Drive business results while managing day-to-day ops across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviors and results.
• Own office readiness and day-to-day operations, including staffing and scheduling.
• Travel frequently between offices to maintain in-person presence.

Skills

Leadership

Coaching

Operations management

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) overseeing 4-6 retail offices to deliver a consistent, high-quality client experience, set expectations for consultative service, and drive business results.

You will lead Tax Professionals and Client Service Professionals, coach teams, ensure office readiness, staffing, facilities, compliance, and daily operations, while traveling between locations to maintain in-person leadership.