Area Experience Leader: Multi‑Office Coach & Ops Lead

H&R Block, Inc.; Yreka (CA); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) plan

Employee Assistance Program (EAP)

Fitness center programs

Associate discount program

Business Travel Accident Insurance

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive operational readiness, staffing, and compliance, and deliver strong business outcomes through disciplined execution.

You will balance strategic oversight with hands‑on leadership, travel between offices, and a focus on customer satisfaction, revenue growth, and team development in a

Qualifications

• 3+ years leading teams in a multi‑unit environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Proven ability to coach, develop, and hold teams accountable across locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices with discipline and consistency.
• Evaluate execution quality and client impact, using insights to reinforce strengths and address gaps.
• Lead and coach Tax Professionals and Client Service Professionals to consistent performance and outcomes.
• Oversee staffing, facilities, compliance, and day‑to‑day operations for multiple locations.
• Monitor performance metrics and drive revenue, growth, and business results across offices.

Skills

Leadership

Client experience

Coaching

Operations management

Multi-unit leadership

Education

Bachelor’s degree

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive operational readiness, staffing, and compliance, and deliver strong business outcomes through disciplined execution.

You will balance strategic oversight with hands‑on leadership, travel between offices, and a focus on customer satisfaction, revenue growth, and team development in a