Area Experience Leader — Multi-Office Client Excellence

H&R Block, Inc.; El Centro (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, driving readiness, staffing, and compliance while balancing strategic oversight with hands-on leadership. You will own revenue, growth, and operational performance, monitor trends, and translate insights into actions to improve client outcomes and business results.

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• 3+ years leading teams in multi-unit operations with performance accountability.
• Customer-centric mindset with consultative client experience.
• Ability to manage operations and labor across multiple locations.

Responsibilities

• Own consultative client experience across 4–6 offices.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Oversee staffing, facilities, compliance, and day-to-day operations.
• Monitor metrics and drive business results across locations.
• Travel frequently to supervise multiple offices.

Skills

Leadership

Client-centric mindset

Team coaching

Analytical thinking

Communication

Travel readiness

Education

Bachelor's degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, driving readiness, staffing, and compliance while balancing strategic oversight with hands-on leadership. You will own revenue, growth, and operational performance, monitor trends, and translate insights into actions to improve client outcomes and business results.