Area Experience Leader for 4–6 Offices

H&R Block, Inc.; Blanchester (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to oversee a portfolio of 4-6 retail offices, ensuring a consistent consultative client experience and high-quality service across locations. You’ll coach Tax Professionals and Client Service Professionals, balance strategy with in-office presence, and drive business results through strong execution.

The role requires leading multi-site operations, staffing, facilities, compliance, and day-to-day readiness, with travel between offices to maintain

Qualifications

• Bachelor's degree or equivalent experience.
• Experience leading teams in a multi-unit retail, service, or operations environment.
• Ability to coach and hold teams accountable.
• Experience driving business and financial results.
• Strong communication and problem-solving skills.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices.
• Evaluate execution quality and client impact across locations to drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Provide coaching based on observed behaviors and outcomes to strengthen execution.
• Identify patterns and address performance gaps; develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results, acquisition, and retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.

Skills

Leadership

Multi-unit management

Client-centric

Data analysis

Communication

Travel willingness

Problem solving

Education

Bachelor's degree

Job description

H&R Block seeks an Area Experience Leader to oversee a portfolio of 4-6 retail offices, ensuring a consistent consultative client experience and high-quality service across locations. You’ll coach Tax Professionals and Client Service Professionals, balance strategy with in-office presence, and drive business results through strong execution.

The role requires leading multi-site operations, staffing, facilities, compliance, and day-to-day readiness, with travel between offices to maintain