Area Experience Leader: Elevate 4–6 Offices & Client Experience

H&R Block, Inc.; Corinth (MS); On-site; USD 85,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4–6 retail offices, ensuring a high-quality client experience and operational readiness across locations.

You will coach Tax Professionals and Client Service Professionals, align staffing, facilities, and compliance, and travel between offices to maintain a strong in-person presence across multiple locations. This frontline leadership role emphasizes coaching, performance management, and delivering

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit settings with performance accountability.
• Proven client-centric consultative experience and leadership.
• Experience managing operations across multiple locations, including labor management.
• Ability to travel frequently between offices.

Responsibilities

• Oversee 4–6 offices ensuring consistent client experience.
• Coach Tax Professionals and Client Service Professionals.
• Monitor performance metrics and drive revenue and operations.
• Staffing, facilities, and compliance across sites.
• Develop bench strength and high-potential talent.

Skills

Leadership

Coaching

Client-focused

Communication

Operations management

Strategic planning

Travel readiness

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4–6 retail offices, ensuring a high-quality client experience and operational readiness across locations.

You will coach Tax Professionals and Client Service Professionals, align staffing, facilities, and compliance, and travel between offices to maintain a strong in-person presence across multiple locations. This frontline leadership role emphasizes coaching, performance management, and delivering