Area Experience Leader: Elevate 4–6 Offices

H&R Block; Yucaipa (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

H&R Block in California seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience, staffing, facilities, and day-to-day operations. You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to deliver expert guidance with welcoming and confident service across every location.

You’ll balance strategic oversight with hands-on leadership, travel frequently to maintain in-person presence,

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Ability to travel frequently between offices to maintain presence across locations.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high‑potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

People leadership

Multi-unit leadership

Client-centric mindset

Coaching and development

Operational management

Change management

Independent judgment

Strong communication

Travel readiness

Education

Bachelor’s degree in a related field or equivalent experience

Job description

H&R Block in California seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience, staffing, facilities, and day-to-day operations. You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to deliver expert guidance with welcoming and confident service across every location.

You’ll balance strategic oversight with hands-on leadership, travel frequently to maintain in-person presence,