Area Experience Leader: Drive Excellence Across 4–6 Offices

H&R Block; Clearfield (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a superior consultative client experience and consistent operational execution. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance across locations.

In this visible, hands-on role, you will balance strategic oversight with in-office presence, lead staffing and onboarding, and ensure readiness for seasonal demand, while partnering with

Qualifications

• Bachelor’s degree or equivalent experience required.

Responsibilities

• Own the delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching informed by observed behaviors and performance.
• Identify patterns and develop bench strength across offices.
• Own revenue, growth, and business outcomes across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Oversee facilities, supplies, recruiting, onboarding, and seasonal readiness.

Skills

Leadership

Client-centric

Coaching

Multi-location operations

Staffing & scheduling

Data interpretation

Communication

Problem solving

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a superior consultative client experience and consistent operational execution. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance across locations.

In this visible, hands-on role, you will balance strategic oversight with in-office presence, lead staffing and onboarding, and ensure readiness for seasonal demand, while partnering with