Area Experience Leader: Drive 4–6 High-Impact Offices

H&R Block; Cliffside Park (NJ); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development opportunities

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices in the region, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership, and own office readiness, staffing, and daily operations to deliver strong business results.

Frequent travel across offices is required to maintain in-person leadership and ensure client satisfaction and seamless

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven ability to lead multi-unit teams and deliver results.
• Strong client-centric mindset with demonstrated leadership skills.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and drive improvements across locations.
• Lead and develop Tax Professionals and Client Service Professionals.
• Set clear expectations, coach to performance, and maintain accountability.
• Oversee office readiness, staffing, facilities, and day-to-day operations.
• Travel frequently to maintain in-person presence across offices.

Skills

Leadership

Client-centric

Communication

Problem-solving

Data interpretation

Travel frequently

Schedule flexibility

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices in the region, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership, and own office readiness, staffing, and daily operations to deliver strong business results.

Frequent travel across offices is required to maintain in-person leadership and ensure client satisfaction and seamless