Area Experience Leader — Client Experience & Ops

H&R Block, Inc.; Louisville (KY); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

H&R Block seeks a Multi-Office Leader to oversee 4–6 offices, delivering a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands‑on leadership to ensure readiness, performance, and strong client outcomes across locations.

You will manage staffing, facilities, compliance, and operations while driving revenue and growth.

Competenze

• Bachelor’s degree or equivalent experience.
• Proven leadership of multi-office teams to deliver client experience.
• Strong communication and problem-solving skills.

Mansioni

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching to strengthen team performance and bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and drive improvements in client acquisition and retention.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Oversee office and workforce readiness, facilities, and seasonal staffing.

Conoscenze

Leadership

Client-centric mindset

Operational management

Change management

Communication

Data interpretation

Formazione

Bachelor’s degree in a related field or equivalent experience

Descrizione del lavoro

H&R Block seeks a Multi-Office Leader to oversee 4–6 offices, delivering a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands‑on leadership to ensure readiness, performance, and strong client outcomes across locations.

You will manage staffing, facilities, compliance, and operations while driving revenue and growth.