Area Director - NY/NJ

Shake Shack; New York (NY); Hybrid; USD 92,000 - 153,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Parental leave

Employee assistance

Pre-tax benefits

Flexible spending

Growth opportunities

Job summary

Shake Shack in New York is seeking an Area Director to lead and develop multi-unit Shack teams across the region, ensuring consistent hospitality and guest satisfaction.

You will manage P&L for all Shacks in your area, drive revenue growth, mentor leaders, and partner with Home Office to implement systems while upholding health and safety standards. Travel up to 50% is required, and a Bachelor's degree is preferred but leadership experience can substitute.

Qualifications

• Lead multi-unit management with a focus on talent development.
• Strong financial and analytical skills with sales/profit focus.
• Experience recruiting, training, and shaping management teams.
• Knowledge of health and safety regulations and compliance.
• Experience communicating across teams and with Home Office.
• Academic degree preferred or equivalent leadership experience.

Responsibilities

• Builds and leads high performing management teams – recruits, retains and develops a knowledgeable, passionate talent pool to support Company growth while driving an elevated Guest experience and accountability to results.
• Leads the management of healthy P&L statements for all Shacks in area to ensure progressive financial success while driving consistent General Manager (GM) collaboration to identify and capture the fluctuating needs of the business in the creation of clear targets for revenue growth and cost control to drive accountability.
• Empowers and develops leaders to act in a manner consistent with the Shack Pact, goals, and culture while ensuring area is working towards non-financial, but impactful targets around talent development, succession planning, community involvement, and employee retention.
• Serves as the liaison between Home Office and management team by prioritizing communications, filtering messaging, and providing insight and direction into implementation of systems and processes to drive effective operations.
• Anticipates Guest feedback, proactively identifies active area trends, and leverages all relevant data points that result in GM accountability plans and a consistent, excellent Guest experience.
• Prioritizes compliance and protects the brand from damage, litigation, and fines by maintaining a thorough understanding of the risks and processes for assigned area, provides effective guidance to the management teams, and drives consistent audit practices.
• Establishes and maintains strong community partnerships by integrating brand presence/awareness and local Shack marketing to secure new and continued Guest and Team Member loyalty.
• Accountable for completing regular, intentional Shack visits that result in validation of all compliance regulations, KPI results and upholding a healthy and safe environment for all Team Members and Guests.

Skills

Leadership experience

Communication skills

Interpersonal skills

Financial analysis

Goal setting

Recruitment & training

Health & safety compliance

Bachelor’s degree or experience

Travel readiness

Education

Bachelor’s Degree preferred or equivalent experience

Job description

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learningopportunitiesandthe chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Area Directors are one of the most impactful roles at Shake Shack. The influence and scope continues to grow alongside our Company’s momentous growth. As an Area Director you are responsible for leading and managing our business through our Shack Teams – it’s all about the continuous development of our teams. You’re the ambassador of the brand – the one responsible for ensuring consistency and providing guidance that encourages our teams to execute for excellence, displaying enlightened hospitality to our teams, and making people feel valued for their efforts, so they want to grow with us, both personally and professionally.

Job Responsibilities:

• Builds and leads high performing management teams – recruits, retains and develops a knowledgeable, passionate talent pool to support Company growth while driving an elevated Guest experience and accountability to results.

• Leads the management of healthy P&L statements for all Shacks in area to ensure progressive financial success while driving consistent General Manager (GM) collaboration to identify and capture the fluctuating needs of the business in the creation of clear targets for revenue growth and cost control to drive accountability.

• Empowers and develops leaders to act in a manner consistent with the Shack Pact, goals, and culture while ensuring area is working towards non-financial, but impactful targets around talent development, succession planning, community involvement, and employee retention.

• Serves as the liaison between Home Office and management team by prioritizing communications, filtering messaging, and providing insight and direction into implementation of systems and processes to drive effective operations.

• Anticipates Guest feedback, proactively identifies active area trends, and leverages all relevant data points that result in GM accountability plans and a consistent, excellent Guest experience.

• Prioritizes compliance and protects the brand from damage, litigation, and fines by maintaining a thorough understanding of the risks and processes for assigned area, provides effective guidance to the management teams, and drives consistent audit practices.

• Establishes and maintains strong community partnerships by integrating brand presence/awareness and local Shack marketing to secure new and continued Guest and Team Member loyalty.

• Accountable for completing regular, intentional Shack visits that result in validation of all compliance regulations, KPI results and upholding a healthy and safe environment for all Team Members and Guests.

Job Qualifications:

• Minimum 3-5 years of management and leadership experience in a multi-unit management role with a proven track record of successfully managing multiple priorities in a fast-paced work environment

• Adept written, verbal, and relational communication skills that allow the communication of information and ideas effectively

• Possess strong interpersonal and organizational skills

• Solid financial and analytical skills with experience driving sales and profits while developing people

• Sets realistic objectives and goals and implements the necessary steps to achieve them

• Knowledge of principles and procedures for management recruitment, selection, and training

• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local and state health and safety code compliance.

• Bachelor’s Degree preferred but may be replaced with consistent work and leadership experience

• 50% travel required

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $92,454.00 - $153,264.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.