Area Director

The Brink’s Company; Baltimore (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

The Brink’s Company in Baltimore seeks an Area Director to oversee operations in the region. This role includes building high-performing teams, ensuring delivery of exceptional customer experiences, and managing financial performance across multiple branch locations.

Candidates should have extensive operations and management experience, be willing to work in an armed environment, and must reside within the designated area. The position offers the flexibility of remote work, along with significant travel.

Qualifications

• Minimum of 7 years operations experience.
• Minimum of 5 years management experience.
• Minimum of 3 years business development experience.
• Minimum of 2 years' experience managing profit & loss and key performance indicators.
• A valid firearms permit or ability to pass firearms licensing requirements.
• Must be 21 years of age.

Responsibilities

• Provide strategic leadership to organize market logistics and develop the organization.
• Ensure market excellence by delivering high-quality operations.
• Own customer performance and relationships with Branch and leadership.
• Proactively manage risk and loss prevention.
• Lead, coach, and develop team leaders with focus on performance management.
• Serve as liaison between market leadership and corporate partners.
• Drive financial and operational results by holding leaders accountable.
• Establish and sustain a culture of accountability and engagement.
• Travel regularly within the assigned market (approximately 40-70%).

Skills

Operations Management

Leadership Development

Risk Management

Customer Relationship Management

Education

Bachelor's degree

Job description

Overall Job Summary

The Area Director (AD) is responsible for reaching the Sales and Profit goals in the assigned Area by creating a cross-functional plan to deliver the Best Customer Experience.

The AD is dedicated to building exceptional teams and supporting their ongoing professional development. They work with succession planning, talent and leadership development and structured performance management for Branch Managers based on results, values, and leadership.

The AD oversees all lines of business across multiple mid-sized branch locations. Additionally, the AD supports the Regional Vice President of Operations in achieving both short-term and long-term business and financial objectives for the designated market. This role guides Branch/General Managers, Cash Logistics Managers, and Route Leaders in operations, finance, HR, safety, logistics, and security. The AD will have a blend of functional operations and business development responsibilities. This position functions in an armed environment. This role involves enforcing rules to safeguard Brink's property and premises, its customers' assets, and the safety of everyone on site.

This role offers the flexibility to work remotely; however, you must reside within the designated area for the position.

Key Responsibilities

• Provide strategic and operational leadership to effectively organize market logistics, drive execution discipline, and develop a high-performing, product-driven organization across all service lines.

• Ensure market excellence by delivering safe, efficient, and high-quality operations that position Brink's as the highest-value provider of Cash-in-Transit, ATM, Coin, Currency, Check, and CompuSafe services within the market.

• Own customer performance and relationships by partnering with Branch and leadership to ensure service delivery, issue resolution, contract compliance, and continuous improvement aligned to customer expectations.

• Proactively manage risk and loss prevention, ensuring consistent execution of safety, security, and compliance standards to reduce workers' compensation claims, prevent security losses, and protect employees, customers, and company assets.

• Lead, coach, and develop Branch Managers, Cash Logistics Managers, and Route Logistics Leaders, with a strong focus on performance management, succession planning, engagement, and accountability.

• Serve as the primary operational liaison between market leadership and corporate partners (Operations, IT, Finance, Legal, HR, Risk, and Security) to ensure alignment, clear communication, and effective execution of enterprise initiatives.

• Drive financial and operational results by holding leaders accountable for achieving short- and long-term business objectives, productivity targets, service metrics, and budget commitments.

• Establish and sustain a culture of accountability and engagement, fostering positive employee relations, consistent leadership behaviors, and a work environment aligned with Brink's values and operational standards.

• Travel regularly within the assigned market (approximately 40‑70%) to maintain strong field presence, operational visibility, and direct leadership engagement.

Minimum Qualifications

• Minimum of 7 years operations experience
• Minimum of 5 years management experience
• Minimum of 3 years business development experience
• Minimum of 2 years' experience managing profit & loss and key performance indicators
• A valid fire arms permit or ability to pass applicable firearms licensing requirements
• A valid guard card or ability obtain a guard card or any other required licenses
• Must be 21 years of age

Preferred Qualifications

• Banking industry experience
• Money processing management experienceLARGE market experience
• Working knowledge of Lean/Process Improvement methodologies
• Bachelor's degree

Job Status: Salary, Exempt