Area Customer Service Coordinator

Willmoor Recruiting; Raritan (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A recruiting agency seeks an Area Customer Service Coordinator for a Temp to Hire position in New Jersey. The candidate will handle customer support tasks across multiple locations, ensuring customer satisfaction and compliance with operational best practices. Ideal candidates should possess strong customer service skills, have a flexible schedule, and be willing to travel locally. Responsibilities include onboarding new team members and supporting management with process improvements.

Qualifications

• Experience in customer service roles and onboarding team members.
• Ability to support process improvements and ensure compliance.
• Knowledge of multi-site operations.

Responsibilities

• Assist with onboarding new team members and cross-train peers.
• Support management with process improvement and field compliance.
• Travel between various accounts to provide service support.

Skills

Customer service skills

Flexible schedule

Travel ability

Job description

About the job Area Customer Service Coordinator

This is a 10 month Temp to Hire position. Candidate must be fully vaccinated and booster if eligible. Will also need to show proof. This will require a MVR good driving record and own reliable transportation. The position is one that covers multiple customer locations in New Jersey, covering for the on-site team if they are out sick, on a vacation day/week, or just for additional support, etc.

The Area Customer Service Coordinatorwill handle all customer support tasks bysupporting daily operations, implementations, expansions, and administration of allmanaged Services Accounts within an assigned operational area with varying sizes.

Occasionally, they are required to support various locations for reasonsthat may include vacation, absences, training, implementations, etc. throughout assigned operational area.

The ideal candidate for this position will have a flexible schedule and ability to travel locally.

Job Duties and Responsibilities

• Assists with onboarding new team members and cross training peers
• Assists management with process improvement, procedural testing and validation and ensuring
  field compliance with operational best practices.
• Knowledgeable of all contracted services within assigned customer accounts
• Provides, executes, and supports all aspects of services, which entails traveling to and from
  various accounts.
• Creates and maintains a customer-focused environment
  Responsible for customer satisfaction by engaging end-user feedback.
  Responsible for escalating customer issue