Area Convention Services Manager

HVMG - Hospitality Ventures Management Group; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth opportunities across our

Flexible scheduling

PayActive wage access

Paid Time Off

Healthcare benefits

401(k) with matching

Discounts on hotel stays and F&B

Job summary

HVMG – Hospitality Ventures Management Group is seeking an Area Convention Services Manager to coordinate and execute group events from planning through completion at our Knoxville properties: Marriott Downtown Knoxville, The Tennessean, and Hilton Downtown Knoxville.

You will serve as the primary liaison between clients and hotel departments, managing all logistics to ensure flawless meetings and conventions.

Qualifications

• College degree or two years of hotel experience.
• Previous experience in a similar or related position.
• Additional certifications may be considered.

Responsibilities

• Coordinate and execute group events from planning through completion.
• Serve as the primary liaison between clients and hotel departments.
• Create BEOs and group resumes and communicate client expectations.
• Maximize revenue by up-selling and offering event enhancements.

Skills

Communication

Organization

Guest Service

English Proficiency

Education

College degree

Hotel experience

Job description

As a Area Convention Services Manager, you will coordinate and execute group events from planning through completion, ensuring exceptional service and satisfaction. You’ll serve as the primary liaison between clients and hotel departments, managing all logistics to ensure flawless meetings, conferences, and conventions. This role requires strong communication, organization, and a commitment to delivering outstanding guest experiences.

This role is for the Marriott Downtown Knoxville, The Tennessean and Hilton Downtown Knoxville.

Key Responsibilities

• You will build excellent relationships with clients and hotel associates in order to ensures that all hotel events are seamlessly turned over from sales to service back to sales.
• Your daily tasks will include creating BEOs and group resumes, communicating client expectations to the hotel team, and maximizing revenue opportunities by up-selling and offering enhancements to create outstanding events.
• Your boss is the Director of Sales [Director of Catering/CS].
• A job in conference services is a great way to learn about the entire hotel. This position can set you up for a progressive career into catering or group sales, or it could lead to a path in food and beverage and hotel operations.

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A college degree or two years of hotel experience
• Previous experience in a similar or related position

Additional consideration will be given to applicants who have completed special certifications.

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

This position may require a varied schedule, including evenings, nights, weekends, and holidays. Please share your scheduling needs.

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.