Area Content Manager: Textile & Contents Restoration Lead

IICRC; Springfield (MA); Hybrid; USD 65,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Area Content Manager (ACM) will lead the Content Pack Out, Cleaning, and Textile Cleaning division within Restoration Services, supervising pack-out teams, scheduling, and alignment with customers and insurers. This leadership role emphasizes operational excellence, cost control, safety, and delivering quality outcomes while protecting clients' belongings during fire, water, mold, or smoke damage repairs.

To succeed, candidates should have 4–6 years in content restoration or textiles and proven

Qualifications

• High school diploma or equivalent; restoration-related certifications are a plus.
• 4-6 years of experience in content restoration, textile cleaning, or a similar field.
• Strong leadership and team management experience in a field-based environment.
• Demonstrated success in scheduling, logistics, and team coordination.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational and documentation abilities.
• Proficient in technology platforms for inventory tracking and estimating.
• Knowledge of cleaning equipment, restoration techniques, and best practices.
• Must hold a valid driver's license with a clean driving record.
• Preferred: Experience with ICAT Inventory System and Xactimate estimating software.

Responsibilities

• Lead and manage content and textile restoration technicians, including pack-out teams, ensuring all jobs are executed with precision, safety, and care.
• Coordinate and manage scheduling of all content-related projects across the Portland territory.
• Collaborate closely with the Customer Communication Manager to align scope, expectations, and documentation with both customers and insurance adjusters.
• Oversee pack-outs, move-backs, and storage logistics to ensure secure handling and timely service.
• Maintain strong communication with insurance adjusters and stakeholders to win and retain projects.
• Ensure accurate estimating, billing, and collections for all content projects within the territory.
• Conduct quality control and final inspections to ensure restored items meet or exceed client expectations.
• Monitor and control project costs, including labor, materials, and logistics, to maintain profitability.
• Supervise teams during on-site inventories and documentation for insurance and tracking purposes.
• Determine appropriate cleaning and restoration methods based on material and damage type.
• Support the growth and scalability of the content operation by refining systems and mentoring team members.

Skills

Leadership

Scheduling

Customer service

Documentation

Inventory tracking tech

Restoration knowledge

Education

High school diploma or equivalent

Restoration certifications (preferred)

Tools

ICAT Inventory System

Xactimate estimating software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Area Content Manager (ACM)

Location: Eugene / Springfield
Department: Restoration Services – Contents & Textiles
Employment Type: Full-time

We are seeking a skilled and detail-oriented Area Content Manager (ACM) to lead our Content Pack Out, Cleaning, and Textile Cleaning division. In this leadership role, you will oversee the cleaning and restoration of clients' personal belongings, textiles, and valuables impacted by fire, water, smoke, or mold damage.

You will be responsible for managing pack-out teams, overseeing project scheduling, working directly with our Customer Communication Manager to align scope with customers and insurance carriers, and controlling costs to ensure project profitability. This is a key leadership position focused on operational excellence, customer satisfaction, and team development.

Key Responsibilities

• Lead and manage content and textile restoration technicians, including pack-out teams, ensuring all jobs are executed with precision, safety, and care.
• Coordinate and manage scheduling of all content-related projects across the Portland territory.
• Collaborate closely with the Customer Communication Manager to align scope, expectations, and documentation with both customers and insurance adjusters.
• Oversee pack-outs, move-backs, and storage logistics to ensure secure handling and timely service.
• Maintain strong communication with insurance adjusters and stakeholders to win and retain projects.
• Ensure accurate estimating, billing, and collections for all content projects within the territory.
• Conduct quality control and final inspections to ensure restored items meet or exceed client expectations.
• Monitor and control project costs, including labor, materials, and logistics, to maintain profitability.
• Supervise teams during on-site inventories and documentation for insurance and tracking purposes.
• Determine appropriate cleaning and restoration methods based on material and damage type.
• Support the growth and scalability of the content operation by refining systems and mentoring team members.

Qualifications

• High school diploma or equivalent; restoration-related certifications are a plus.
• 4–6 years of experience in content restoration, textile cleaning, or a similar field.
• Strong leadership and team management experience in a field-based environment.
• Demonstrated success in scheduling, logistics, and team coordination.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational and documentation abilities.
• Proficient in technology platforms for inventory tracking and estimating.
• Knowledge of cleaning equipment, restoration techniques, and best practices.
• Must hold a valid driver’s license with a clean driving record.
• Preferred: Experience with ICAT Inventory System and Xactimate estimating software.

Key Competencies

• Leadership & Team Development: Ability to coach, lead, and motivate diverse field teams.
• Scheduling & Operations Management: Strong skills in coordinating field resources and project timelines.
• Customer & Insurance Relations: Maintain clear communication with clients and adjusters to ensure scope alignment and satisfaction.
• Technical Restoration Knowledge: Deep understanding of textile/contents cleaning and restoration practices.
• Financial Accountability: Skilled in managing job costs, budgets, and profitability metrics.

Join our team and be a vital part of helping families and businesses restore what matters most after disaster strikes.