Area Coach

Taco Bell; Bartlett (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Health insurance

Dental insurance

Vision insurance

Mileage reimbursement

Job summary

A restaurant franchise is seeking an Area Coach to provide leadership across multiple locations. Candidates should have at least 5 years of multi-unit management experience and a strong track record in coaching staff and enhancing customer satisfaction. Key responsibilities include overseeing restaurant operations, hiring and developing top talent, and ensuring successful program implementation. This role includes benefits like a 401(k), paid time off, and health insurance.

Qualifications

• 5 years of successful, operational multi-unit management experience.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to achieve a high level of customer satisfaction and financial performance.
• Good communication and strong interpersonal skills, with conflict resolution capabilities.

Responsibilities

• Model team principles and hire/develop the best RGMs and managers.
• Coach RGMs on operational standards and provide feedback.
• Lead product rollouts and ensure restaurant success.
• Quickly resolve customer complaints while maintaining positive relations.
• Monitor customer perceptions through visits, VOC and CORE analyses.
• Lead product and program rollouts with RGMs to ensure success.
• Resolve customer complaints quickly while maintaining positive relations.
• Demonstrate a positive, enthusiastic attitude with staff and customers.
• Analyze area financial performance and identify trends.

Skills

Operational multi-unit management experience

Customer satisfaction skills

Coaching and development skills

Analytical decision making

Strong interpersonal skills

Team building

Basic business math

Conflict resolution

Business acumen

Time management

Job description

Overview

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

The Area Coach (AC) provides overall leadership and direct supervision of approximately 4 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit.

Benefits

• 401(k) with company matching
• Paid time off
• Bonus eligible position
• Dental insurance
• Health insurance
• Vision insurance
• Mileage reimbursement

Role

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the "4 Rights" in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Requirements

• 5 years of successful, operational multi-unit management experience.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to achieve a high level of customer satisfaction, financial performance and employee satisfaction
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy
• Must have reliable transportation and valid driver's license
• Must be able to travel between designated stores daily
• Background checks are run on all management employees