Area Client Services Manager

StaffSource; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

A staffing and recruiting firm in Baltimore, MD is seeking an experienced Area Client Services Manager. The role involves overseeing daily operations to ensure compliance with contract requirements, managing supplies and personnel, and maintaining high service standards. Strong leadership and organizational skills are essential, along with excellent communication and problem-solving abilities. This full-time position offers a dynamic work environment focused on client satisfaction.

Qualifications

• Strong leadership and organizational skills are essential.
• Ability to manage multiple priorities and maintain high service standards is required.
• Excellent communication and problem-solving abilities necessary.
• Experience in operations or client services management is preferred.

Responsibilities

• Coordinate service activities for assigned buildings.
• Manage supplies, equipment, and personnel.
• Interact daily with customers to address feedback.
• Oversee quality control inspections and safety programs.
• Develop and implement operational improvement plans.
• Ensure compliance with company policies and regulations.
• Monitor financial and operational performance.
• Ensure accurate payroll submission.
• Collaborate with leadership on invoices.
• Provide leadership and management to Supervisors.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Job description

Overview

We are seeking an Area Client Services Manager to oversee the day-to-day operations and administrative activities for assigned facilities. This role ensures compliance with contract requirements, implements cost control measures, and maintains service standards to meet customer expectations.

Responsibilities

• Coordinate service activities for assigned buildings and ensure services meet contractual obligations and profitability goals.
• Manage supplies, equipment, and personnel to align with customer specifications.
• Interact daily with customers to address feedback, troubleshoot issues, and meet special needs.
• Oversee quality control inspections and safety programs.
• Develop and implement operational improvement plans and process changes.
• Ensure compliance with company policies and all federal, state, and local regulations.
• Monitor financial and operational performance proactively.
• Ensure accurate payroll submission and resolve discrepancies promptly.
• Collaborate with leadership to address invoices outside contractual parameters.
• Provide leadership and management to Supervisors and Lead personnel.

Qualifications

• Strong leadership and organizational skills.
• Ability to manage multiple priorities and maintain high service standards.
• Excellent communication and problem-solving abilities.
• Experience in operations or client services management preferred.

Employment details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Management
• Industries: Staffing and Recruiting

Note: This description includes the core responsibilities and qualifications for the role and excludes unrelated postings. Get notified about new Client Services Manager jobs in Baltimore, MD.