Account Manager II, Facilities Maintenance

PHFM Services; Westerville (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

PHFM Services is seeking a dedicated Account Manager to oversee a portfolio of clients, develop new business opportunities, and lead a team to deliver exceptional service. The role emphasizes maintaining strong client relationships, managing escalations, and driving profitability on work orders.

The ideal candidate will hold a Bachelor's degree in Business Administration or related field with at least 3 years in account management, and experience in facilities maintenance/construction is a plus.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum 3 years of experience in account management.
• Facilities Maintenance/Construction experience is a plus.

Responsibilities

• Manage a team of 3-5 direct reports alongside a Senior Manager.
• Identify improvement areas for team members and ensure work orders progress smoothly.
• Support SLA compliance and client relationships, including answering client inquiries.
• Proactively analyze work orders, monitor SLA adherence, and review proposals for accuracy.
• Develop positive client relationships, manage escalations, and host client calls as needed.
• Oversee work order finances, review profitability, and identify areas for improvement.
• Collaborate with Senior Manager on team and client initiatives.
• Demonstrate self-management and perform additional duties as assigned.

Skills

Microsoft Office

Excel

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Excel

Job description

Description

This position is responsible for managing a portfolio of clients, developing new business opportunities, maintaining strong relationships with existing clients and managing a team.

Essential Duties and Responsibilities:

• Manage a team of 3-5 direct reports alongside a Senior Manager.
• Identify improvement areas for team members and ensure work orders progress smoothly.
• Support SLA compliance and client relationships, including answering client inquiries.
• Proactively analyze work orders, monitor SLA adherence, and review proposals for accuracy.
• Develop positive client relationships, manage escalations, and host client calls as needed.
• Oversee work order finances, review profitability, and identify areas for improvement.
• Collaborate with Senior Manager on team and client initiatives.
• Demonstrate self-management and perform additional duties as assigned.

Minimum Qualifications:

Bachelor's degree in Business Administration or related field

Minimum of 3 years of experience in account management
Previous experience in Facilities Maintenance/Construction a plus.

Technical Skills:

Proficient in Microsoft Office Applications
Intermediate to advanced Excel skills necessary.

Work Environment / Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds. Ability to read and understand work instructions.

Note:

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Equal Opportunity Employer/Disability/Veterans