Arctic Remote Dispatch Operator

NANA Corp; Alaska; Remote; USD 55,000 - 75,000; Full time

Job summary

NANA Corp is seeking a Remote Radio Dispatcher / Call-Taker to support the Greater Prudhoe Bay area from a remote camp in Alaska. The role focuses on emergency dispatch, call-taking, and coordination with multiple agencies to protect life, environment and property.

The position operates on a two weeks on / two weeks off rotation with day/night shifts, requiring fluent English, strong multitasking, and teamwork in a busy, high-stakes setting.

Qualifications

• High school diploma or GED equivalent.
• Must have at least two years directly related to this field.
• Intermediate computer skills including Microsoft Office and contract specific software.
• Must pass pre-employment requirements which may include drug test, physical and fit for duty assessment and hearing test.
• Must be able to live in dormitory style remote camp.
• Must cooperate and work as part of a team.
• Must make decisions in the moment with minimal supervision.
• Contract requires English language proficiency.
• Must meet safety guidelines and regulations.

Responsibilities

• Dispatch emergency services to fires, medical emergencies, and other emergencies.
• Dispatch security personnel to safety/security calls.
• Communicate with co-workers and agencies such as North Slope Borough, State agencies, U.S. Military, and wildlife entities.
• Receive and route incoming calls for Greater Prudhoe Bay and provide information and referrals.
• Use a computer-aided dispatch system to capture information on calls.
• Notify appropriate parties via phone, radio, and pager systems as needed.
• Monitor alarms and notify responsible personnel in a timely manner.
• Serve as the phone operator for the Greater Prudhoe Bay Field and handle routine requests.
• Inform Dispatch leadership of personnel matters requiring follow-up.
• Work cooperatively in a shared-space indoor office environment.
• Work 12-hour shifts for 14 consecutive days/nights.
• Speak, read, and write English fluently.
• Maintain confidentiality.
• Multi-task and manage emergencies with divided attention.
• Use desktop phones, consoles and radios with/without assistance.
• Possess intermediate computer and keyboarding skills with Microsoft and client software.
• Remain calm while coordinating dispatch resources to locations.
• Learn working knowledge of Greater Prudhoe Bay geography, terms and culture.

Skills

English fluency

Multitasking

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

NANA Corp is seeking a Remote Radio Dispatcher / Call-Taker to support the Greater Prudhoe Bay area from a remote camp in Alaska. The role focuses on emergency dispatch, call-taking, and coordination with multiple agencies to protect life, environment and property.

The position operates on a two weeks on / two weeks off rotation with day/night shifts, requiring fluent English, strong multitasking, and teamwork in a busy, high-stakes setting.