Architectural Review Coordinator and Modifications Liaison

Associa; Leland (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Associa in North Carolina is seeking an Architectural Review Coordinator (ARC) Modifications Liaison to join the Brunswick Forest Master Association on-site. This full-time role supports ARC submittals, document management, and owner communications.

Responsibilities include preparing letters, updating forms, conducting limited inspections, and coordinating with owners via phone, email, and Vantaca. Proficiency in Adobe, Word, and Excel is required; Photoshop and Chief Architect are preferred.

Qualifications

• Experience with CAMS is a plus.
• Proficiency in Adobe, Word, and Excel.
• ARC processes experience preferred.
• Strong written and verbal communication skills.
• Ability to manage time effectively and work independently.

Responsibilities

• Meet with customers in the office for ARC submittals.
• Interact with property owners on ARC submissions via phone and email.
• Provide reports on outstanding submittals.
• Update ARC forms, processes, and documents.
• Perform limited inspections for ARC modifications.
• Coordinate plot plans and owner submittals.
• Maintain records in SharePoint.
• Prepare approval and denial letters.
• Assist with meeting minutes, meeting packages, and work orders.

Skills

Customer Service

Communication

Time Management

Independence

Tools

Adobe Photoshop

Chief Architect

Vantaca

SharePoint

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

CAMS (Community Association Management Services) is seeking an experienced full time Architectural Review Coordinator (ARC) Modifications Liaison to work on-site at Brunswick Forest Master Association- a property that is 4,500 acres and will potentially have 4-6,000+ owners at build-out with 30+ separate neighborhood Associations. It is one of the fastest growing communities in the southeastern Unites States.

This position is a full‑time, 40 hour per week role with benefits.

Duties:

• Works in the office full time and meets with customers
• Works directly with property owners on ARC submittals via phone, email and Vantaca
• Provides reports for the ARC on number of outstanding submittals, etc.
• Updates and creates ARC Forms, Processes and Documents
• Performs limited, as needed, inspections for the ARC regarding modifications
• Obtains additional information from owners needed by the ARC
• Obtains and provides Plot Plans for owner submittals
• Maintains the database and owner’s records in Share Point regarding submittals, concerns, determinations, etc.
• Creates Approval and Denial Letters
• Manages non‑compliance issues starting with good neighbor communications through violations processing
• Creates and updates community responsibility maps
• Also, assists with meeting minutes, meeting packages, work orders, billing questions, etc.

The candidate will also be trained on various Assistant Community Manager functions to support the team.

Requirements

• Previous experience working with CAMS is a plus.
• General Customer Service software experience is required.
• Previous experience with ARC Processes at both Neighborhood Managed and Developer Controlled levels is preferred.
• Proficiency with Adobe, Word, and Excel are paramount to the success in this position.
• Experience with Photoshop and/or Chief Architect is preferred.
• Must have professional written and verbal communication skills.
• Must be proficient at time management and work well independently.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.