Architectural Projects & Orders Coordinator

Armstrong World Industries; Rohrerstown (PA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

401k match

Vacation and sick time

Discount programs

Personal development opportunities

Casual work environment

Job summary

Armstrong World Industries in Pennsylvania is looking for a customer order processing representative. This full-time role involves reviewing and validating incoming orders, using SAP to manage sales orders, and ensuring customers are well informed about their order status.

The successful candidate will possess strong communication skills and a commitment to customer service, with at least 2 years of relevant experience desired. Benefits include medical insurance, 401k matching, and a collaborative work environment.

Qualifications

• At least 2 years of administrative or customer service experience, preferably in a call center.
• Experience with SAP and Salesforce is preferred.

Responsibilities

• Review and validate incoming orders for accuracy.
• Utilize systems to create and process sales orders.
• Communicate order status to customers.
• Document complaints and facilitate claims process.
• Support process improvement activities.

Skills

Verbal and written communication

Customer service skills

Problem-solving

Microsoft Office proficiency

Math skills

Education

High school diploma or GED

Tools

SAP

Salesforce

Newforma project management software

Job description

Armstrong World Industries in Pennsylvania is looking for a customer order processing representative. This full-time role involves reviewing and validating incoming orders, using SAP to manage sales orders, and ensuring customers are well informed about their order status.

The successful candidate will possess strong communication skills and a commitment to customer service, with at least 2 years of relevant experience desired. Benefits include medical insurance, 401k matching, and a collaborative work environment.