Architectural Door & Hardware Coordinator

OBE

Indianapolis (IN)

On-site

USD 36,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Benefits

Work-life balance

Training

Job summary

OBE is seeking a customer-focused team member to handle quotes, orders, and inquiries for architectural glass and building products. You will read drawings, learn estimating software, and provide timely pricing while building lasting customer relationships.

The role emphasizes front-line service, accuracy in measurements, and strong math skills to support precise estimates and order processing.

Qualifications

Experience in a position that deals directly with customers (front-line).
Read and understand drawings showing measurements of custom glass orders.
Ability to learn computer software estimating programs to prepare estimates.
Strong math skills; especially with fractions and decimals as a unit of measure.
Organized, self-starter with the ability to multi-task numerous projects, phones, and work with minimal supervision.
Ability to develop and maintain effective customer relationships.

Responsibilities

Receive and process requests directly from customers (via telephone, fax and email) for price quotations, product availability, customer orders, product information, order changes, and cancellations
Quickly and professionally resolve customer complaints and problems
Understand the glass and hardware product lines
Read and understand drawings showing measurements of custom glass orders
Generate pricing quotes in a timely manner
Develop and maintain excellent relationships with customers
Sustain a working technical knowledge of all available products
Perform other duties as assigned