Architect I - Enterprise Solutions

TekWissen LLC; Louisville (KY); On-site; USD 80,000 - 120,000; Full time

Job summary

TekWissen Group in Louisville, KY is seeking a Salesforce Business Systems Analyst turned Architect I to bridge business and technical teams across Sales Cloud, Service Cloud, Experience Cloud and related platforms.

You will collaborate with product owners, architects, developers and QA to elicit requirements, document BRDs and user stories, support UAT and data migration, and guide agile delivery in a regulatory, security-conscious environment.

Qualifications

• Bachelor's degree in a related field is required.
• Experience with Salesforce platforms and modules is essential.
• Strong collaboration with business stakeholders and technical teams is required.

Responsibilities

• Bridge business stakeholders and technical teams to gather, analyze and document requirements.
• Create and maintain BRDs, FSDs, user stories, process maps and data mapping documents.
• Support sprint planning, UAT, data migration, reporting and dashboards.

Skills

Salesforce Sales Cloud Service Cloud

Salesforce Experience Cloud

Salesforce Reports & Dashboards

Salesforce Security Model

Lightning Experience

Salesforce Flow

AppExchange Solutions

Business Analysis

Requirement Gathering & Analysis

User Story Creation

Business Process Mapping

Gap Analysis

Functional Documentation

Stakeholder Management

UAT Coordination

Change Management

Agile / Scrum

Jira

Confluence

Visio

Lucidchart

Microsoft Office Suite

Education

Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field

Tools

Jira

Confluence

Visio

Lucidchart

Microsoft Office Suite

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services

Position: Architect I - Enterprise Solutions

Location: Louisville, KY, 40223

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Role Summary

• We are seeking a highly motivated Salesforce Business Systems Analyst (BSA) to bridge the gap between business stakeholders and technical teams.
• The ideal candidate will work closely with Product Owners, business users, Salesforce architects, developers, and QA teams to gather, analyze, and document business requirements while ensuring successful delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and related Salesforce platforms.

Key Responsibilities

• Collaborate with business stakeholders to understand business needs, objectives, and challenges.
• Conduct requirement elicitation sessions, workshops, interviews, and business process analysis.
• Translate business requirements into detailed functional requirements, user stories, process flows, and acceptance criteria.
• Analyze existing business processes and identify opportunities for Salesforce-driven improvements.
• Work with Salesforce Architects and Developers to design scalable and efficient solutions.
• Create and maintain BRDs, FSDs, user stories, process maps, gap analysis documents, and data mapping documents.
• Support sprint planning, backlog grooming, and Agile ceremonies. Facilitate stakeholder reviews, demonstrations, and solution validations.
• Coordinate User Acceptance Testing (UAT) activities and ensure business sign-off. Perform impact analysis for change requests and enhancements.
• Support data migration, integration, reporting, and dashboard requirements. Ensure compliance with governance, security, and regulatory requirements.
• Act as a liaison between business, product, and technical teams throughout the project lifecycle.

Required Skills

• Salesforce Salesforce Sales Cloud Salesforce Service Cloud Salesforce Experience Cloud Salesforce Reports & Dashboards Salesforce Security Model Lightning Experience
• Salesforce Flow AppExchange Solutions Business Analysis Requirement Gathering & Analysis User Story Creation Business Process Mapping Gap Analysis Functional Documentation Stakeholder Management UAT Coordination Change
• Management Tools & Methodologies Agile / Scrum Jira Confluence Visio / Lucidchart Microsoft Office Suite Preferred Qualifications Salesforce Administrator Certification
• Salesforce Business Analyst Certification Experience with Salesforce integrations (REST/SOAP APIs) Knowledge of CPQ, Marketing Cloud, MuleSoft, or Data Cloud Healthcare/Payer domain experience preferred Experience working with distributed onsite-offshore teams
• Educational Qualification Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.

Soft Skills

• Excellent communication and presentation skills Strong analytical and problem-solving abilities
• Ability to manage multiple stakeholders and priorities Strong documentation and facilitation skills
• Collaborative and customer-focused mindset Preferred Level: Lead I / Lead II - Business Analysis or equivalent, depending on experience.

TekWissen Group is an equal opportunity employer supporting workforce diversity.