Arcade Technician: Keep the Games Running & Guests Smiling

Family-Entertainment-Group; Honolulu (HI); On-site; USD 40,000 - 55,000; Full time

Job summary

Family Entertainment Group is seeking a dedicated technician to keep arcade games running smoothly across our venues in Hawaii. You will troubleshoot, repair, and perform preventive maintenance to minimize downtime and ensure an excellent guest experience.

As a team player, you will work with the Technical Manager and General Manager to implement maintenance plans, source parts, and assist guests with issues, while upholding safety standards and company policies across locations.

Qualifications

• High School diploma and some technical training.
• At least one year of technical experience or equivalent training.
• Able to lift up to 50 lbs and stand for long periods.

Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and keep them in top condition.
• Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan.
• Source and manage game parts to minimize expenses and track them in the web-based system.
• Communicate all arcade operational issues promptly to management.
• Assist guests with game issues in a friendly and timely manner.
• Keep token changers, ticket stations, and instant win merchandise stocked and functioning.
• Follow all security procedures for token collection, storage, and company assets.
• Assist with game cleaning, ticket loading, and general arcade upkeep.
• Support other locations with game setups, moves, and operational improvements as needed.
• Maintain compliance with all company policies, regulatory requirements, and safety standards.

Skills

Strong communication

Team leadership

Education

High School diploma or equivalent

Technical training

Tools

Arcade repair tools

Job description

Family Entertainment Group is seeking a dedicated technician to keep arcade games running smoothly across our venues in Hawaii. You will troubleshoot, repair, and perform preventive maintenance to minimize downtime and ensure an excellent guest experience.

As a team player, you will work with the Technical Manager and General Manager to implement maintenance plans, source parts, and assist guests with issues, while upholding safety standards and company policies across locations.