Arcade Technician: Keep the Fun Rolling and Guests Happy

Family Entertainment Group; Woodford (VA); On-site; USD 22,000 - 34,000; Full time

Job summary

Family Entertainment Group is seeking a dependable arcade technician to keep games running smoothly across our centers. You will troubleshoot and repair games, perform preventive maintenance, and ensure a high-quality guest experience. You will work with site management to plan upkeep and manage parts inventory.

The role stresses hands-on technical work, clear communication, and the ability to lift up to 50 lbs. Prior experience is valued, with on-the-job training provided.

Qualifications

• High School diploma and some technical training.
• Minimum one year of technical experience or equivalent training.
• Ability to lift up to 50lbs and stand for extended periods.
• Strong communication and team leadership skills.

Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and maintain like-new condition.
• Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan.
• Source and manage game parts to minimize expenses and maintain accurate tracking in the web-based system.
• Communicate all arcade operational issues promptly to management.
• Assist guests with game issues in a friendly and timely manner.
• Keep token changers, ticket stations, and instant win merchandise stocked and functioning properly.
• Follow all security procedures for token collection, storage, and company assets.
• Assist with game cleaning, ticket loading, and general arcade upkeep.
• Support other locations with game setups, moves, and operational improvements as needed.
• Maintain compliance with all company policies, regulatory requirements, and safety standards.
• Perform other related duties as assigned by management

Skills

Troubleshooting

Repair

Preventive maintenance

Communication

Team leadership

Education

High School diploma or equivalent

Tools

Electrical testing tools

Job description

Family Entertainment Group is seeking a dependable arcade technician to keep games running smoothly across our centers. You will troubleshoot and repair games, perform preventive maintenance, and ensure a high-quality guest experience. You will work with site management to plan upkeep and manage parts inventory.

The role stresses hands-on technical work, clear communication, and the ability to lift up to 50 lbs. Prior experience is valued, with on-the-job training provided.