Arcade Technician: Keep Games Running & Guests Smiling

Family Entertainment Group; Woodford (VA); On-site; USD 25,000 - 34,000; Full time

Job summary

Family Entertainment Group in Virginia is seeking an Arcade Technician to keep all games in top working order and ensure guests have a memorable visit.

You will troubleshoot, repair, and perform preventive maintenance, source parts, and assist guests with issues while upholding safety and token/ticket procedures. Collaboration with the Technical Manager and occasional cross-location support are part of the role.

Qualifications

• Minimum one year of technical experience or equivalent training through classwork or previous employment.
• High School diploma and some technical training.
• Ability to lift up to 50lbs. and work on your feet for extended periods.
• Strong communication and team leadership skills.

Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and maintain like-new condition.
• Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan.
• Source and manage game parts to minimize expenses and maintain accurate tracking in the web-based system.
• Communicate all arcade operational issues promptly to management.
• Assist guests with game issues in a friendly and timely manner.
• Keep token changers, ticket stations, and instant win merchandise stocked and functioning properly.
• Follow all security procedures for token collection, storage, and company assets.
• Assist with game cleaning, ticket loading, and general arcade upkeep.
• Support other locations with game setups, moves, and operational improvements as needed.
• Maintain compliance with all company policies, regulatory requirements, and safety standards.
• Perform other related duties as assigned by management.

Skills

Technical Experience

Team Leadership

Communication

Physical Stamina

Education

High School Diploma

Technical Training

Job description

Family Entertainment Group in Virginia is seeking an Arcade Technician to keep all games in top working order and ensure guests have a memorable visit.

You will troubleshoot, repair, and perform preventive maintenance, source parts, and assist guests with issues while upholding safety and token/ticket procedures. Collaboration with the Technical Manager and occasional cross-location support are part of the role.