Arcade Technician Assistant (Entry-Level)

Family-Entertainment-Group; Perryville (MD); On-site; USD 27,000 - 38,000; Full time

Job summary

Family Entertainment Group in Perryville, MD is seeking an entry-level Technical Assistant to support our technical team in keeping arcade games and attractions clean, stocked, and operational for guests.

You'll work alongside Technicians and the Technical Manager performing routine upkeep, assist with preventive maintenance and minor repairs, and help identify equipment issues to minimize downtime and keep the fun running for families across our venues.

Qualifications

• High school diploma or equivalent preferred.
• Mechanical aptitude and willingness to learn troubleshooting.
• Ability to lift up to 50 lbs and stand for extended periods.
• Effective communication and teamwork.
• Flexible schedule including evenings, weekends, holidays.
• Guest-friendly, service-oriented attitude.

Responsibilities

• Perform routine cleaning and upkeep of arcade games, attractions, and technical work areas.
• Assist Technicians with preventive maintenance, troubleshooting, repairs, and equipment inspections.
• Identify game or equipment issues and promptly communicate them to the Technician or Technical Manager.
• Perform basic troubleshooting and minor repairs within assigned level of training.
• Keep ticket stations, card readers, redemption equipment, and other arcade equipment stocked and functioning properly.
• Assist with loading tickets, replacing basic components, and completing other routine game maintenance.
• Support game installations, moves, setups, and equipment changes as needed.
• Help maintain an organized inventory of tools, parts, and technical supplies.
• Assist guests experiencing game issues and help get them back to the fun quickly and professionally.
• Maintain clean, organized, and safe technical and arcade areas.
• Follow all company security procedures related to equipment, company assets, and arcade operations.
• Follow all company policies, regulatory requirements, and safety standards.
• Participate in technical training and development to build troubleshooting, repair, and preventive maintenance skills.
• Perform other related duties as assigned by management.

Skills

Mechanical aptitude

Willingness to learn

Hands-on

Attention to detail

Teamwork

Guest service

Education

High school diploma or equivalent

Tools

Basic hand tools

Job description

Family Entertainment Group in Perryville, MD is seeking an entry-level Technical Assistant to support our technical team in keeping arcade games and attractions clean, stocked, and operational for guests.

You'll work alongside Technicians and the Technical Manager performing routine upkeep, assist with preventive maintenance and minor repairs, and help identify equipment issues to minimize downtime and keep the fun running for families across our venues.