Arcade Shift Leader: Guest Experience & Ops

Family Entertainment Group LLC; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Family Entertainment Group is seeking a dedicated Shift Supervisor to join our Reno, NV entertainment center. You will support the General Manager, supervise arcade staff, and ensure a safe, friendly guest experience while upholding company policies.

You will delegate tasks, monitor operations, train teammates, handle guest concerns, and lead by example to maintain high standards of service and security across all arcade activities.

Qualifications

• High school diploma or equivalent required.
• At least 6 months experience as a Senior Arcade Attendant or similar.
• Demonstrated leadership and communication skills.
• Ability to handle customer service situations calmly and effectively.

Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations.
• Delegate tasks and oversee project completion.
• Identify and address any operational weaknesses or staffing challenges.
• Set the standard for professionalism and teamwork by leading through example.
• Support staff training and assist in implementing new or updated policies and procedures.
• Serve as the first point of contact for guest concerns and complaints.
• Greet customers, assess their needs, and deliver solutions that exceed expectations.
• Provide accurate information regarding games, merchandise, and facility features.
• Demonstrate the use of games or equipment as needed.
• Resolve guest issues in a timely and professional manner to ensure satisfaction.
• Collaborate with the General Manager to assess employee performance and contribute to personnel development.
• Stay informed of current promotions, sales events, payment policies, and safety procedures.
• Remain vigilant and proactive in identifying security risks and potential theft.
• Take appropriate action when incidents arise, following company guidelines and protocols.
• Be fully capable of performing and training others on all Arcade Attendant responsibilities.
• Maintain strong, respectful working relationships with all departments and team members.
• Enforce company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook.
• Support a safe, clean, and welcoming environment for both staff and guests.
• Perform other duties as assigned by the General Manager.

Skills

Leadership

Customer service

Communication

Staff training

Education

High school diploma or equivalent

Job description

Family Entertainment Group is seeking a dedicated Shift Supervisor to join our Reno, NV entertainment center. You will support the General Manager, supervise arcade staff, and ensure a safe, friendly guest experience while upholding company policies.

You will delegate tasks, monitor operations, train teammates, handle guest concerns, and lead by example to maintain high standards of service and security across all arcade activities.