Arcade Attendant: Guest Experience & Flexible Shifts

Family-Entertainment-Group; Grand Mound (WA); On-site; USD 21,000 - 25,000; Full time

Job summary

Family Entertainment Group operates world-class family entertainment centers across the United States, managing arcades and attractions under multiple brands. The Arcade Attendant role focuses on delivering a fun, safe guest experience, supporting operations, and maintaining a clean, organized venue.

The position emphasizes friendly customer service, accurate cash handling, and knowledge of promotions. It offers flexible shifts, including nights and weekends, in a fast-paced entertainment

Qualifications

• High school diploma or equivalent.
• Friendly and professional demeanor.
• Basic math and cash handling.
• Ability to lift up to 30 pounds and stand for extended periods.

Responsibilities

• Greet and assist guests with a friendly attitude.
• Operate POS systems and handle cash, credit, and vouchers.
• Stay informed about promotions, returns, exchanges, and security procedures.
• Maintain records related to daily sales and transactions.
• Monitor arcade floor for safety concerns and address security risks.
• Answer guest questions about games, activities, and merchandise.
• Load tickets and prizes into machines and restock merchandise displays.
• Demonstrate and explain arcade games or products to guests.
• Handle guest complaints professionally and elevate when necessary.
• Clean games, tables, counters, and shelves to ensure a tidy environment.
• Conduct inventory and assist with stocking items.
• Troubleshoot and clear token or ticket jams.
• Support minor game maintenance and assist with moving games or equipment.
• Take out trash and assist with general cleanliness and organization.
• Perform any other duties as assigned by the General Manager.

Skills

Customer service

Cash handling

Communication

Flexibility

Education

High school diploma

Job description

Family Entertainment Group operates world-class family entertainment centers across the United States, managing arcades and attractions under multiple brands. The Arcade Attendant role focuses on delivering a fun, safe guest experience, supporting operations, and maintaining a clean, organized venue.

The position emphasizes friendly customer service, accurate cash handling, and knowledge of promotions. It offers flexible shifts, including nights and weekends, in a fast-paced entertainment