Arcade Guest Experience Specialist

Fantasy Claw Arcade; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free tokens

Discounts

Growth opportunities

Fun work environment

Job summary

Fantasy Claw Arcade is seeking a Gamekeeper to be the frontline face, greeting guests, handling transactions, restocking prizes, and keeping the arcade clean and welcoming. You will promote token packages, assist with claw machines, and guide guests through loyalty programs to ensure a fun visit.

The role requires quick, friendly service, basic math for cash handling, and comfort with POS systems. This position offers an hourly wage with opportunities for growth and advancement within a lively,

Qualifications

• Friendly, upbeat, and confident communicator with strong customer service skills.
• Dependable, punctual, and detail-oriented.
• Ability to multitask and thrive in a fast-paced environment.
• Comfortable with basic technology, including POS systems and mobile apps.
• Basic math and cash handling skills.
• Previous experience in retail, sales, or customer service preferred.
• Must be at least 16 years old.
• Available to work evenings, weekends, and holidays.
• Competitive hourly wage.
• Free tokens and discounts.
• Fun and interactive work environment.
• Opportunities for growth and advancement.

Responsibilities

• Greet and assist guests with enthusiasm, professionalism, and a focus on outstanding customer service
• Promote token packages, arcade promotions, and loyalty programs
• Assist customers with operating claw machines and redeeming prizes
• Operate the POS system for transactions and reloads
• Answer guest questions and resolve issues promptly and professionally
• Maintain a clean, organized, and safe arcade environment, including machines and store presentation
• Restock plushies, prizes, and merchandise regularly
• Monitor token usage and track inventory as needed
• Report any technical or maintenance issues to management
• Perform opening, mid-shift, and closing duties, including register counts and store prep
• Create a fun and memorable experience that encourages repeat visits

Skills

Customer service

Communication

Dependability

Punctuality

Attention to detail

Multitasking

Tech comfort

Cash handling

Team player

Retail experience

Job description

Fantasy Claw Arcade is seeking a Gamekeeper to be the frontline face, greeting guests, handling transactions, restocking prizes, and keeping the arcade clean and welcoming. You will promote token packages, assist with claw machines, and guide guests through loyalty programs to ensure a fun visit.

The role requires quick, friendly service, basic math for cash handling, and comfort with POS systems. This position offers an hourly wage with opportunities for growth and advancement within a lively,