Arcade Attendant

Family-Entertainment-Group; Pocono Manor (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

Family Entertainment Group is seeking an Arcade Attendant to create a fun, safe guest experience in our family entertainment center. You will support arcade operations, assist guests, and keep equipment, merchandise, and the space clean and organized, contributing to memorable visits.

In this role, you will handle cash and vouchers, assist with promotions, and ensure a welcoming environment for guests of all ages. Flexibility for nights, weekends, and holidays is required.

Qualifications

• Customer service experience is preferred.
• Strong communication skills required.
• Basic math and cash handling abilities needed.
• Ability to work flexible shifts including nights and weekends.
• Ability to lift up to 30 pounds and stand for long periods.

Responsibilities

• Greet and assist guests with a friendly, helpful attitude.
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately.
• Maintain records of daily sales and transactions.
• Monitor arcade floor for safety and security risks.
• Answer guest questions about games, activities, and merchandise.
• Troubleshoot token or ticket jams and assist with minor game maintenance.
• Keep games and merchandise clean and organized, restock as needed.
• Perform other duties as assigned by the General Manager.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Arcade Attendant plays a key role in creating a fun, safe, and memorable guest experience at our family entertainment center. This position is responsible for delivering outstanding customer service, supporting arcade operations, maintaining equipment and merchandise, and ensuring a clean, organized environment.

Key Responsibilities

• Greet and assist guests with a friendly and helpful attitude
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately
• Stay informed about promotions, returns, exchanges, and security procedures
• Maintain records related to daily sales and transactions
• Monitor arcade floor for safety concerns and address security risks when observed
• Answer guest questions about games, activities, and merchandise
• Load tickets and prizes into machines and restock merchandise displays
• Demonstrate and explain arcade games or products to guests
• Handle guest complaints professionally and escalation when necessary
• Clean games, tables, counters, and shelves to ensure a tidy environment
• Conduct inventory and assist with stocking items
• Troubleshoot and clear token or ticket jams
• Support minor game maintenance and assist with moving games or equipment
• Take out trash and assist with general cleanliness and organization
• Perform any other duties as assigned by the General Manager

Requirements

Key Responsibilities

• High school diploma or equivalent required
• Friendly, professional demeanor with strong communication skills
• Ability to work flexible shifts, including nights, weekends, and holidays
• Basic math and cash-handling skills
• Able to lift up to 30 pounds and stand for extended periods

Family Entertainment Group is an equal opportunity employer.