Arcade Attendant

Family-Entertainment-Group; Woodford (VA); On-site; USD 27,000 - 33,000; Full time

Job summary

Family Entertainment Group is seeking an Arcade Attendant to provide friendly guest service at our family entertainment center. You will assist guests, operate POS systems, and help maintain a clean, organized arcade environment.

The role requires basic math for cash handling and the ability to lift up to 30 pounds, with flexible shifts including nights and weekends.

Qualifications

• High school diploma or equivalent.
• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Basic math skills and ability to handle cash.
• Able to lift up to 30 pounds.

Responsibilities

• Greet and assist guests with a friendly attitude.
• Operate POS and handle cash, credit, and vouchers.
• Maintain records of daily sales and transactions.
• Monitor arcade floor for safety and security concerns.
• Explain games, promotions, and merchandise to guests.
• Restock merchandise and load tickets/prizes into machines.
• Demonstrate and explain arcade games or products to guests.
• Handle guest questions and resolve issues professionally.

Skills

Customer service

Cash handling

Communication skills

Flexibility

Education

High school diploma

Job description

Description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Arcade Attendant plays a key role in creating a fun, safe, and memorable guest experience at our family entertainment center. This position is responsible for delivering outstanding customer service, supporting arcade operations, maintaining equipment and merchandise, and ensuring a clean, organized environment.

Key Responsibilities

• Greet and assist guests with a friendly and helpful attitude
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately
• Stay informed about promotions, returns, exchanges, and security procedures
• Maintain records related to daily sales and transactions
• Monitor arcade floor for safety concerns and address security risks when observed
• Answer guest questions about games, activities, and merchandise
• Load tickets and prizes into machines and restock merchandise displays
• Demonstrate and explain arcade games or products to guests
• Handle guest complaints professionally and escalat when necessary
• Clean games, tables, counters, and shelves to ensure a tidy environment
• Conduct inventory and assist with stocking items
• Troubleshoot and clear token or ticket jams
• Support minor game maintenance and assist with moving games or equipment
• Take out trash and assist with general cleanliness and organization
• Perform any other duties as assigned by the General Manager

Requirements

Key Responsibilities

• High school diploma or equivalent required
• Friendly, professional demeanor with strong communication skills
• Ability to work flexible shifts, including nights, weekends, and holidays
• Basic math and cash-handling skills
• Able to lift up to 30 pounds and stand for extended periods

Family Entertainment Group is an equal opportunity employer.