ARC Lab Technician II (P)_MFG

Versant Health, Inc.; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing vision care for millions! As a Manager of Member Advocate, you'll lead a team focused on delivering exceptional service while driving continuous improvement. This role offers a chance to make a significant impact through leadership and innovation in a dynamic environment. With a strong commitment to employee development and a comprehensive benefits package, this position is perfect for those looking to grow their career while contributing to a meaningful mission. If you are passionate about making a difference and ready to take on new challenges, this opportunity is calling you!

Benefits

Health insurance

Dental insurance

Tuition reimbursement

401(k) with company match

Pet insurance

Free vision insurance

Qualifications

• 1-3 years of related work experience required.
• Basic understanding of mechanical drawings and electronic control panels.
• Ability to read and write in English is essential.

Responsibilities

• Manage inbound Member Advocate associates and provide coaching.
• Handle escalated member calls and suggest process improvements.
• Ensure compliance with safety and quality management systems.

Skills

Customer/client service

Problem solving/analysis

Technical capacity

Results oriented

Thoroughness

Education

High School Diploma or GED

Tools

Hand tools

Power tools

Pneumatic tools

Maintenance diagnostics equipment

Job description

Posted Tuesday, December 3, 2024 at 5:00 AM

SEE how you can make a difference! Be part of an innovative company that cares about its associates and helps members enjoy the wonders of sight through healthy eyes and vision.

Versant Health provides vision care to 37 million members nationwide! To ensure your continued success we provide opportunities for advancement and development. Our associates remain engaged through a comprehensive compensation and benefits package which includes health and dental insurance, tuition reimbursements, 401(k) with company match, pet insurance and FREE vision insurance for you and your family.

Scope and Purpose of Position

This position is responsible for managing the inbound Member Advocate associates, providing leadership, coaching, communication and implementation of process changes. The Manager of Member Advocate will also handle escalated member calls, escalation of process issues to Senior Leaders, provide suggestions for continuous process improvement, and facilitation of training and development of team members.

Essential Functions:

• Assist / monitor equipment process parameters to perform predictive / preventive maintenance and enter data into Computerized Maintenance Management System (CMMS).
• Monitor inventory of spare parts, special need items and tools and ensure they are ordered in a timely manner.
• Operate computers and maintenance diagnostics equipment including analog and digital multi-meters, pyrometers, photo-tachometer, etc.
• Diagnose failures, determine parts and material requirements, and perform repairs as required to resume operation on production equipment.
• Communicate and escalate equipment issues and or problems with peers and principles.
• Ensure and maintain the cleanliness of all equipment, workstations and overall facility.
• As required by changing business needs, complete additional responsibilities as assigned.
• Practice and comply with all requirements of our Quality Management System (QMS), prescribed safety and hazardous materials handling procedures, and Federal/State laws regulating hazardous and non-hazardous waste disposal.

Education and Experience:

• High School Diploma or GED required.
• 1-3 years of related work experience.
• Basic understanding of mechanical drawings, wire diagrams and schematics.
• Experience operating facility equipment to fabricate, cut, and repair machine parts.
• Experience with hand tools, power tools, and pneumatic tools.
• Basic understanding of electronic control panels, fiber optic censoring systems, drive motors, cooling fluid transfer pumps etc.
• Basic knowledge with precision alignment and measuring equipment.
• Experience working in a fast paced environment with a record of continuously increased responsibility.
• Ability to read and comprehend English instructions, correspondence, and/or memos is required, as is the capacity to write similar correspondence relaying opportunities or findings.
• Basic addition, subtraction, multiplication and division. Responsible for adhering to all applicable OSHA required safety requirements including Lock Out, Tag Out procedures.
• Complying with PPE (Personal Protective Equipment) requirements at all times.

Skills:

• Customer/client service focused.
• Problem solving/analysis.
• Results oriented.
• Technical capacity.
• Thoroughness.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

We take pride in our recruiting process and follow a merit-based employee recruitment practice with extensive screening steps. We will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

We provide equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religious beliefs, age, sex (including pregnancy), sexual orientation, gender identity or expression (including transgender status), national origin, ancestry, status as a protected veteran or disabled veteran, physical or mental disability or history of disability, genetic information, marital status, or any and all other categories protected by under applicable Federal, state or local law.

This policy extends to all associates and to all aspects of the employment relationship. Any associate who violates this policy will be subject to disciplinary action up to and including termination.