AR Supervisor

Complete Staffing Solutions; Danvers (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Complete Staffing Solutions is seeking an Accounts Receivable Supervisor to lead the AR and Collections team, drive cash flow, and maintain high standards of accuracy and confidentiality.

The role combines hands-on account management with leadership responsibilities, requiring strong communication, analytical skills, and a focus on process improvements to optimize collections and reduce bad debt.

Qualifications

• 3–5+ years in AR/collections with supervisory or lead experience.
• Strong understanding of AR, collections, credit management.
• Experience leading and coaching team members.
• Excellent written and verbal communication skills.
• Proficiency with Excel, Word, Outlook and ERP systems.
• Bachelor's degree in Accounting, Finance, or related field preferred.

Responsibilities

• Supervise AR and Collections team daily.
• Establish priorities, monitor performance, and ensure AR activities are completed accurately and on schedule.
• Manage customer accounts and ensure timely payment of invoices.
• Monitor AR aging and identify overdue accounts.
• Develop and execute collection strategies to hit monthly and quarterly targets.
• Communicate with customers to negotiate payment plans and resolve disputes.
• Prepare AR reporting and analysis for management.

Skills

Accounts Receivable

Collections management

Team leadership

Client communication

Negotiation

Data analysis

Attention to detail

Time management

Education

Bachelor's degree

High School Diploma or GED

Tools

Microsoft Excel

Gaviti

BlueSnap

ERP systems

Job description

Job Description

Job Description

Accounts Receivable SupervisorWe are seeking an experienced Accounts Receivable Supervisor to oversee the day-to-day operations of the Accounts Receivable and Collections function, with responsibility for managing the Receivables portfolio, minimizing bad debt losses, and maximizing cash collections. This role will provide leadership and direction to the AR team while also maintaining hands‑on responsibility for key customer accounts and collection activities.

We are a growing company serving the industrial and high-technology markets and are looking for a motivated, detail-oriented accounting professional who can lead a team, improve processes, and work cooperatively within an energized environment. The ideal candidate is a self-starter with strong communication and analytical skills who can effectively balance team leadership with the execution of critical AR responsibilities.

Responsibilities

• Supervise and provide day-to-day leadership, guidance, and support to the Accounts Receivable and Collections team.
• Establish priorities, monitor team performance, and ensure AR activities are completed accurately and on schedule.
• Manage customer accounts and ensure timely payment of outstanding invoices.
• Monitor the accounts receivable aging and identify overdue accounts in accordance with company policy.
• Develop and execute collection strategies to achieve or exceed monthly and quarterly cash collection targets.
• Communicate effectively with customers, negotiate payment plans, and resolve billing and payment disputes.
• Maintain detailed records of customer contacts and collection activity.
• Successfully resolve customer inquiries regarding billing, statements, invoices, and payments.
• Escalate complex or high-risk customer issues appropriately and work with internal departments to reach resolution.
• Review and analyze AR aging, collection activity schedules, cash collection forecasts, and cash balance reporting.
• Prepare and present AR reporting and analysis to management, highlighting trends, risks, and opportunities.
• Assist with the preparation and review of monthly AR reserves, credit memos, write-offs, and other AR-related adjustments.
• Review customer credit information and assist with credit checks and customer onboarding requirements.
• Maintain and create customer accounts through Customer Maintenance, ensuring accurate customer and billing information.
• Create, maintain, and review credit reports for customers.
• Assist in establishing and maintaining AR credit insurance for customers.
• Oversee daily processing of credit card payments.
• Handle customer credit reference requests.
• Oversee certain project billing activities and monitoring reports.
• Ensure large-account invoice portals are maintained and invoices are submitted accurately and on a timely basis.
• Oversee daily issuance of invoices for all locations via email and U.S. mail.
• Ensure accurate processing of all drop/direct-ship invoices to customers.
• Maintain and monitor the Gaviti/BlueSnap collection platform and ensure collection activities are properly documented.
• Maintain and approve the customer validation portal.
• Oversee the daily closing and reopening of operational cash drawers.
• Review and approve AR-related transactions and activities as appropriate.
• Oversee monthly reconciliation of three bank accounts and ensure discrepancies are investigated and resolved.
• Provide weekly backlog reporting to management.
• Prepare and/or oversee weekly and monthly bookings reports for management.
• Partner with Sales, Customer Service, Operations, and Accounting to resolve customer account issues and improve cash flow.
• Identify opportunities to improve AR processes, controls, systems, and collection effectiveness.
• Assist the accounting team with special projects, reporting, and analysis as needed.
• Ensure compliance with company policies, procedures, and internal controls.
• Maintain confidentiality and discretion regarding customer and company financial information.

Skills & Qualifications

• 3–5+ years of progressive Accounts Receivable and Collections experience, with prior supervisory or team-lead experience strongly preferred.
• Strong understanding of accounts receivable, collections, credit management, and bad debt reserves.
• Demonstrated ability to lead, coach, and develop team members.
• Excellent oral and written communication skills, with the ability to communicate professionally with customers, employees, and management.
• Strong negotiation and problem-solving skills, particularly in resolving customer disputes and collecting past‑due balances.
• Proficiency in Microsoft Excel, Word, Outlook, and relevant accounting/ERP systems.
• Strong analytical skills and the ability to interpret AR aging, collection trends, and cash flow information.
• Excellent organizational skills and the ability to manage multiple priorities and deadlines.
• Strong attention to detail and accuracy.
• Highly organized with excellent time management and general business knowledge.
• Proficient in data entry, reporting, and data management.
• Ability to multitask effectively while managing shifting priorities.
• Ability to work independently and collaboratively in a team environment.
• Professional, positive, and customer-focused attitude.
• Strong commitment to the company's vision, mission, and values.
• Ability to maintain absolute confidentiality and discretion.
• High School Diploma or GED required; Associate's or Bachelor's degree in Accounting, Finance, or a related field preferred.

Leadership Expectations

As the Accounts Receivable Supervisor, this individual will be expected to take ownership of the AR function, drive accountability within the team, and serve as a resource for complex customer and collection matters. The Supervisor will be responsible for monitoring performance against collection goals, identifying issues before they become significant risks, and providing management with clear and actionable reporting.

The successful candidate will be comfortable being both a hands‑on AR professional and an effective people leader, with a strong focus on cash flow, customer relationships, accuracy, and continuous process improvement.

Drug test and background check are required.

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