AR Specialist

Clark Associates, Inc.; Lititz (Lancaster County); Hybrid; USD 46,000 - 65,000; Full time

Job summary

Clark National Accounts at Clark Associates, Inc. is seeking an AR Specialist to join an expanding AR team.

You will partner with customers and internal teams to manage accounts receivable, resolve payment issues, reduce aging balances, and build strong relationships. You’ll engage with customers via calls and emails while driving process improvements and AI-powered solutions as we modernize receivables operations.

Qualifications

• Experience in AR, collections, credit or customer account management.
• Strong problem-solving and continuous improvement mindset.
• Ability to work with customers and internal teams to resolve issues.

Responsibilities

• Manage overdue collection tasks with independent judgment.
• Establish and update customer records.
• Reconcile accounts for accurate payment application.
• Negotiate and formalize payment plans.
• Advocate and respond to legal measures for accounts as required.
• Provide timely responses to customer inquiries.
• Maintain and distribute reporting tools for management.
• Collaborate with teams on transactional matters.
• Support additional tasks as assigned.

Job description

Job Summary

Clark National Accounts is growing and expanding our Accounts Receivable team. We are seeking motivated AR Specialists who want to be part of an exciting transformation of the AR function.

In this role, you will partner with customers and internal teams to manage accounts receivable, resolve payment issues, reduce aging balances, and build strong customer relationships. You'll engage with customers regularly through phone calls and emails. Beyond daily AR activities, you'll help drive process improvements and the adoption of AI-powered solutions as we modernize and strengthen our receivables operations.

This is an excellent opportunity for professionals with AR, collections, credit, or customer account management experience who enjoy problem-solving, continuous improvement, and making a meaningful impact in a growing organization.

Why Join Us?

• Be part of a growing company investing in people, technology, and innovation.
• Help shape the future of Accounts Receivable through process improvement and AI initiatives.
• Collaborate with teams across the organization.
• Enjoy opportunities for professional growth and career advancement.

The AR Team is in office 2 days/ week.

Responsibilities

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Manage collection tasks for overdue invoices, employing independent judgment for optimal actions.
• Establish and update customer records.
• Reconcile customer accounts to ensure accurate payment application and billing.
• Suggest required modifications to customer accounts.
• Partner with divisional leaders to coordinate collection procedures, address billing concerns, and drive process enhancement initiatives.
• Provide timely and professional responses to customer inquiries.
• Maintain and distribute reporting tools for management, offering insights into collection progress and activities.
• Negotiate and formalize payment plans with customers as necessary.
• Advocate, initiate, and respond to legal measures for accounts as required, including cases involving bankruptcy.
• Collaborate with various team members on various transactional matters.
• Support additional tasks and assignments as delegated.