AR Representative

Concentra; Westminster (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) Match

Medical, Vision, Prescription, Telemed

Dental Plans

Life & Disability Insurance

PTO & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra in Westminster, CO is seeking an Account Receivable Representative to perform A/R duties and ensure timely, accurate payment collections. You will reconcile cash daily, generate reports, and communicate with employers, insurers, and labs to resolve discrepancies.

The role emphasizes HIPAA compliance, attention to detail, and strong customer service. Ideal candidates have healthcare collections experience and proficiency with Microsoft Excel, Outlook, and Word.

Qualifications

• Degree from an accredited college or university.
• Three+ years of demonstrated accounts receivable/collection experience, preferably in healthcare.

Responsibilities

• Resolves escalated problems via communications with employers, insurers, TPAs, and labs.
• Processes rebills and composes correspondence to customers.
• Monitors and reviews account aging reports to ensure timely collection.
• Reviews documents and reconciles discrepancies and makes needed adjustments.
• Performs account payment reconciliations with incoming receipts.
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients.
• Negotiates repayment terms on past due accounts.
• Trains new employees and assists peers.
• Interacts with clinics to resolve invoice charges or issues and secures supporting documentation.
• Monitors rebills for open balances and schedules work to meet deadlines.

Skills

Accounts receivable

Customer service

Excel

Attention to detail

HIPAA compliance

Communication skills

Time management

Independent worker

Education

Bachelor's degree or higher

Tools

Outlook

Word

Microsoft Excel

Job description

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

The Account Receivable Representative performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.

Responsibilities

• Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Monitors and reviews account aging reports to ensure timely collection
• Reviews documents and reconciles discrepancies and makes needed adjustments
• Performs account payment reconciliations with incoming receipts
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients
• Negotiates with clients’ repayment terms on past due accounts
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assist peers
• Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
• Determines when adjustments are appropriate and necessary and applies
• Resolves Employer Issues when necessary, such as misapplied or missing payments
• Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
• Monitors rebills for open balances and takes appropriate action
• Schedules and distributes work to meet deadlines and facilitate efficient workflows.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Degree must be from an accredited college or university.

Job-Related Experience

• Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, Word experience required
• Ability to communicate effectively and professionally
• Excellent time management skills
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Excellent writing and documentation skills
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This position is eligible to earn a base compensation rate in the range of $21.60 to $24.00 hourlydepending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.