Accounts Receivable Representative

Concentra, Inc; Lombard (IL); Vor Ort; USD 48.000 - 62.000; Vollzeit

Benefits dieser Stelle

401(k) Retirement Plan with Employer

Medical, Vision, Prescription, Teleheа

Dental Plans

Life & Disability Insurance

Paid Time Off

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Zusammenfassung

Concentra, Inc in Lombard, IL is seeking an Accounts Receivable Representative to join our corporate central billing office. You will perform AR duties to ensure timely and accurate collection of payments, reconcile cash daily, and report receivables in line with company procedures.

The role requires at least three years of collection experience, proficiency with Excel/Outlook/Word, and strong customer-service skills.

Qualifikationen

• Minimum of three years of demonstrated collection experience, preferably in occupational health.
• Strong customer service and communication skills.
• Proficient with Microsoft Excel, Outlook, and Word.
• Ability to handle sensitive information in accordance with HIPAA and PHI.
• Detail oriented with problem-solving abilities.

Aufgaben

• Resolves escalated issues with employers, insurers, TPAs, and labs.
• Processes rebills and writes correspondence to customers.
• Monitors aging reports to ensure timely collection.
• Reviews documents and reconciles discrepancies.
• Performs account payment reconciliations.
• Prepares and distributes AR and past-due reports.
• Negotiates repayment terms on past-due accounts.
• Decides on referring accounts for collection or write-off.
• Trains new employees and assists peers.
• Duties may change at any time with or without notice.
• Resolves employer issues such as misapplied or missing payments.
• Interacts with clinics to resolve invoice charges and secure documentation.
• Monitors rebills for open balances and assigns work to meet deadlines.

Kenntnisse

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Decision making

Customer service

HIPAA/PHI handling

Excel

Outlook

Word

Communication skills

Time management

Independent work

Multitasking

Ausbildung

High school diploma or GED

Jobbeschreibung

Accounts Receivable Representative

Location: US-IL-Lombard

• Job ID: 353280
• Pos. Category: Corporate - Central Billing Office
• Pos. Type: Full Time
• Recruiter : Full Name: First Last Cecilia Dunn

Overview

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

Performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.

Responsibilities

• Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Monitors and reviews account aging reports to ensure timely collection
• Reviews documents and reconciles discrepancies and makes needed adjustments
• Performs account payment reconciliations with incoming receipts
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients
• Negotiates with clients' repayment terms on past due accounts
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assist peers
• Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
• A/R Aging Report
  • Determines when adjustments are appropriate and necessary and applies
  • Resolves Employer Issues when necessary, such as misapplied or missing payments
• Documentation
  • Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
• Rebills
  • Monitors rebills for open balances and takes appropriate action
  • Schedules and distributes work to meet deadlines and facilitate efficient workflows.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education/credentials

• High school diploma or GED equivalent

Job-related experience

• Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)

Job-related skills/competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, Word experience required
• Ability to communicate effectively and professionally
• Excellent time management skills
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Excellent writing and documentation skills
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned

Additional Data

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.