AR Representative

Concentra, Inc; Southfield Township (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) Match

Medical, Vision, Dental

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Employee Discounts

Job summary

Concentra, Inc is seeking an AR Representative in Michigan to perform accounts receivable duties, ensure timely collections, and reconcile cash with reporting aligned to Concentra policies. The role involves interacting with employers, insurers, and labs to resolve issues and maintain accurate ledgers.

The position requires a minimum of three years in collections, a high school diploma or GED, and proficiency with MS Excel, Outlook, and Word.

Qualifications

• High school diploma or GED equivalent.
• 3+ years of demonstrated accounts receivable collection experience (occupational health preferred).
• Experience handling sensitive information (HIPAA/PHI) and patient/client privacy.

Responsibilities

• Resolve escalated problems with employers, insurers, TPAs and labs.
• Process rebills and compose customer correspondence.
• Monitor aging reports to ensure timely collections.
• Reconcile discrepancies and adjust accounts as needed.
• Prepare and distribute AR reports for management.

Skills

Service Mentality

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Communication Skills

Time Management

Independent Work

Education

High school diploma or GED

Tools

Microsoft Excel

Outlook

Microsoft Word

Job description

AR Representative

Location: US-MI-Bingham Farms

Job Type: Full Time

Job ID: 352319

Overview

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

Performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.

Responsibilities

• Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Monitors and reviews account aging reports to ensure timely collection
• Reviews documents and reconciles discrepancies and makes needed adjustments
• Performs account payment reconciliations with incoming receipts
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients
• Negotiates with clients' repayment terms on past due accounts
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assist peers
• Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
• A/R Aging Report
  • Determines when adjustments are appropriate and necessary and applies
  • Resolves Employer Issues when necessary, such as misapplied or missing payments
• Documentation
  • Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting
    documentation
• Rebills
  • Monitors rebills for open balances and takes appropriate action
  • Schedules and distributes work to meet deadlines and facilitate efficient workflows.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education/credentials

• High school diploma or GED equivalent

Job-related experience

• Customarily has at least three or more years of demonstrated collection experience (occupational
  health, preferred)

Job-related skills/competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, Word experience required
• Ability to communicate effectively and professionally
• Excellent time management skills
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Excellent writing and documentation skills
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.