AR Operations Leader: Strategy, Cash Recovery & Team Growth

RiseMe; Charlotte (NC); Hybrid; USD 95,000 - 130,000; Full time

Job summary

isolved is seeking a Manager of Accounts Receivable Operations in the United States, Charlotte area. You will lead the AR/collections team, drive strategy, and report AR performance to senior leadership.

The role requires proven people leadership, strong judgment, and a working knowledge of collections. Hybrid work is available, with collaboration across Accounting, Billing, Sales, and Client Services.

Qualifications

• Bachelor's or Associate's degree in Accounting/Finance or equivalent experience.
• 7+ years relevant work experience with leadership tenure.
• Proven ability to identify issues and build strategy in a corporate or matrixed environment.
• History of building and evolving a team through growth, with policy/process changes.
• Experience reporting to senior leadership with escalation judgment.
• Track record of developing team members and scalable onboarding/training.
• Coachable, self-aware, and adaptive to shifting priorities in a fast-paced org.
• Advanced MS Excel skills (VLOOKUP, pivot tables) and strong MS Office proficiency.
• Comfort with AI-assisted tools to support daily workflow and decision-making.

Responsibilities

• Lead and develop the AR/collections team; set goals and provide actionable feedback.
• Identify AR operation issues and develop strategies to resolve them.
• Own collections strategy and execution across the portfolio; drive improvement in past-due balances.
• Establish a clear intake, research, and resolution process for disputes and short pays; reduce resolution cycle time.
• Own AR reporting and analysis; deliver executive updates on AR performance and risk.
• Collaborate across functions to identify system/procedural issues and recommend improvements.
• Serve as senior escalation for payment matters; balance collection discipline with client relationships.

Skills

Leadership

Strategic thinking

Team development

Cross-functional collaboration

Communication

Adaptability

Problem solving

Decision making

Escalation governance

AI-assisted tools adoption

Education

Bachelor's degree in Accounting/Finance

Associate's degree in Accounting/Finance

Tools

MS Excel

Microsoft Office

AI tools (Claude, Copilot)

Job description

isolved is seeking a Manager of Accounts Receivable Operations in the United States, Charlotte area. You will lead the AR/collections team, drive strategy, and report AR performance to senior leadership.

The role requires proven people leadership, strong judgment, and a working knowledge of collections. Hybrid work is available, with collaboration across Accounting, Billing, Sales, and Client Services.