AR Follow Up Specialist

Elevate Patient Financial Solutions®; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental & vision

401K match

PTO 15 days

Paid holidays

Floating holidays

Elevate Day

Pet Insurance

Referral bonus

Teamwork culture

Career growth

Job summary

Elevate Patient Financial Solutions is seeking an AR Follow Up Specialist to manage insurance claim follow ups and resolve payer issues. This fully remote, full-time role operates Monday–Friday 8:00am–5:00pm, with emphasis on accuracy and timely communication with carriers.

You will investigate aged claims, identify root causes, and collaborate with internal teams to ensure payment and proper balance resolution across the revenue cycle.

Qualifications

• 2+ years A/R follow Up experience required.
• Medical billing experience helpful.
• Hospital claims experience and healthcare receivables preferred.
• Strong problem solving, research, and organizational skills.
• Excellent verbal communication skills required.
• Remote and Hybrid positions require a home internet connection meeting speed criteria.
• 2+ years office experience with emphasis on problem solving and research.

Responsibilities

• Follow up on unresolved claims.
• Make calls and use insurance portals to check claim status.
• Identify why payment hasn’t been received from the payer.
• Take actions to resolve issues to secure payment or closure of balances.
• Follow up on patient balances as assigned.
• Other duties as assigned.

Skills

A/R follow up

Insurance collections

Verbal communication

Problem solving

Detail oriented

Independent work

Office software

Tools

Microsoft Office

Job description

Elevate Patient Financial Solutions has an exciting career opportunity available as an AR Follow Up Specialist. This position is fully remote. The Full-Time schedule for this role will be Monday-Friday 8:00am-5:00pm.

Job Summary

The primary responsibility of an A/R Follow Up Specialist is to follow up with insurance carriers on aged, unresolved claims. This position is also responsible for researching insurance company issues, such as network problems, work comp claims, and a variety of special projects. This position requires a comprehensive understanding of the operational aspects of the entire revenue cycle as well as the appropriate measures to take in resolving claim issues with payers.

Essential Duties And Responsibilities

• Following up on unresolved claims.
• Make phone calls and use insurance company websites to check on claim status.
• Identify why payment has not been received from the payer.
• Take appropriate actions to resolve issues in a way that results in payment and/or complete closure of insurance balance.
• Follow up on patient balances as assigned.
• Other duties as assigned.

Qualifications And Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

• 2+ years A/R follow Up (Insurance Collections) experience is required
• Medical billing experience is helpful.
• Hospital claims experience and healthcare receivables experience preferred
• Problem solving, research, organization, detail oriented
• Flexibility to work on competing priorities
• Able to work independently, identify patterns, make informed decisions
• Correctly identifying root causes to determine appropriate actions and outcomes
• 2+ years Office experience in which problem solving and research were major keys to success.
• Prior computer experience is required.
• Ability to completely and concisely summarize important details in account notes
• Excellent verbal communication skills are a must.
• Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria.

Benefits

ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer