Aquatics Manager

21 - EXOS Community Services, LLC; City of Rochester (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life & disability benefits

401(k) plan

Paid time off

Job summary

EXOS is seeking an experienced Assistant Manager, Aquatics to help lead our aquatic programs, ensuring safety, efficiency, and exceptional service for members. You’ll assist in managing staff, enhancing program operations, and fostering a positive aquatic environment.

Responsibilities include recruiting and supervising lifeguards and instructors, scheduling events, and delivering outstanding customer service. Red Cross certifications are preferred, and a passion for teamwork is essential.

Qualifications

• Minimum 2 years in aquatics with 1 year in a supervisory role.
• Knowledge of teaching progressions for children and adults.
• Current Red Cross certifications: AED, CPR, First Aid, Coaches Water Safety, Lifeguard Instructor.
• Strong communication with diverse populations.
• High attention to detail in administrative tasks.
• Enthusiastic, responsible, and team-oriented with customer service focus.

Responsibilities

• Recruit, interview, hire, train, and supervise Lifeguards, Swim Instructors, and Aquatics Service Desk Staff.
• Conduct new staff orientation, ongoing training sessions, and performance reviews.
• Develop and maintain schedules for Lifeguards, Swim Instructors, and Service Desk Staff, including coverage for events.
• Support Aquatics Desk staff in organizing administrative processes and delivering exceptional customer service.
• Communicate schedule changes, pool temperature updates, and other key information to members and staff.
• Address and resolve member issues, complaints, and concerns promptly to improve satisfaction.
• Ensure overall efficiency of aquatics programs and recommend improvements.
• Perform other duties as assigned to support operations.

Skills

Aquatics experience

Supervisory experience

Teaching progressions

Red Cross certifications

Communication skills

Attention to detail

Customer service orientation

Job description

Job Summary

We are seeking an experienced and dedicated Assistant Manager, Aquatics to help lead our aquatics programs, ensuring safety, efficiency, and exceptional service for all members. In this role, you’ll assist in managing staff, enhancing program operations, and fostering a positive and welcoming aquatic environment.

Responsibilities

• Recruit, interview, hire, train, and supervise Lifeguards, Swim Instructors, and Aquatics Service Desk Staff.
• Conduct new staff orientation, ongoing training sessions, and performance reviews.
• Develop and maintain schedules for Lifeguards, Swim Instructors, and Service Desk Staff, including coverage for special events.
• Support Aquatics Desk staff in organizing administrative processes and delivering exceptional customer service.
• Communicate schedule changes, pool temperature updates, and other key information to members and staff.
• Focus on customer satisfaction by addressing and resolving member issues, complaints, and concerns promptly.
• Ensure the overall efficiency of aquatics programs and recommend improvements to enhance member experiences.
• Perform other duties as assigned to support the smooth operation of the aquatics programs.

Qualifications

• At least 2 years of experience in aquatics, with 1 year in a supervisory role.
• Strong knowledge of teaching progressions for both children and adults.
• Current Red Cross certifications, including AED, CPR, First Aid, Coaches Water Safety, and Lifeguard Instructor.
• Superior communication skills with the ability to relate to diverse populations.
• High attention to detail and accuracy in administrative tasks.
• Enthusiastic, responsible, and team-oriented with a passion for delivering excellent customer service.

Compensation

Per pay transparency requirements, the compensation for this position ranges from $22 - $30/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs.

Benefits

• Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off.
• Exos offers a variety of part time benefits (subject to eligibility requirements).

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond. Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development. We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer EXOS is proud to be an equal opportunity employer.

We are committed to creating an inclusive and welcoming workplace for all.

We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply.

Exos offers reasonable accommodations to job applicants with disabilities.

Learn more here: EEO is the Law EEO is the Law Supplement