Aquarium Photography Team Lead (Part-Time)

Herschend Family Entertainment Corporation; Newport (KY); Sur place; USD 17 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Sick PTO

Profit Sharing and 401K Plan with公司匹配

Free entrance for you and your depend…

1 General Admission ticket per pay.

Discounts at Sharky’s Café, Sweet _D_c

Discounted tickets and annual passes

Training and development

Résumé du poste

Newport Aquarium, part of Herschend Enterprises, seeks a part-time team lead for souvenir photography and guest services. You will supervise a 4–9 person team, manage daily photo operations, train hosts, and ensure PCI compliance while delivering exceptional guest experiences.

The role requires POS experience, photography familiarity, and strong English communication. Flexible scheduling including evenings/weekends is expected.

Qualifications

• Must be at least 18 years of age.
• Prior point of sale experience required.
• Prior photography experience preferred.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus
• Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations
• Previous supervisory experience preferred. Previous guest service or retail experience preferred.
• Ability to work a flexible schedule which may include evenings and/or weekends and holidays.

Responsabilités

• Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
• Lead a team of 4 to 9 people (depending on the season). Responsible for daily leadership of souvenir photography processes and hosts.
• Help department manager develop and monitor a highly motivated, positive, and productive team.
• Assist in evaluations and training of all souvenir photography hosts.
• Help implement new policies and procedures when needed.
• Maintaining accurate recordkeeping involving hosts and daily events.
• Handle comments, concerns and suggestions from hosts and guests regarding the guest experience.
• Maintain knowledge of activities, aquatic life, and special events/promotions to properly notify and inform guests.
• Keep safety as a priority.
• Work with other hosts and departments to ensure effective communication.
• Provide on-boarding and ongoing training to hosts to maintain knowledge of aquarium activities and operations.
• Perform opening and/or closing duties.
• Responsible for maintaining Payment Card Industry (PCI) compliance.
• Daily ensure that: Hosts are knowledgeable on location and the functions of position.
• Participate in the basic functions of photography, providing professional and courteous customer service, preparing photos, taking photos, etc.
• Assisting the guests in capturing, selecting and purchasing souvenir photos; successfully complete credit/debit transactions.
• Courteousness, friendliness, and helpfulness are displayed by hosts.
• Maintaining proper break schedule for team members as prescribed in team member handbook.
• Perform other related duties or tasks as assigned.

Connaissances

Point of sale experience

Photography experience

Public speaking

Microsoft Outlook

Microsoft Word

Microsoft Excel

Supervisory experience

Flexible schedule

Outils

POS software

Description du poste

Newport Aquarium, part of Herschend Enterprises, seeks a part-time team lead for souvenir photography and guest services. You will supervise a 4–9 person team, manage daily photo operations, train hosts, and ensure PCI compliance while delivering exceptional guest experiences.

The role requires POS experience, photography familiarity, and strong English communication. Flexible scheduling including evenings/weekends is expected.