APS Information Technology BA III

Texas Health & Human Services Commission; Oregon; Hybrid; USD 65,000 - 106,000; Full time

Benefits offered by this job

100% health insurance

Retirement plans

Paid vacation and holidays

Dental, vision, and life insurance

Flexible spending accounts

Employee discounts

Job summary

Texas Department of Family and Protective Services seeks an Information Technology BA III to lead business analysis and requirements activities for the CCWIS modernization. You will collect user needs, document processes, and support the SDLC lifecycle with stakeholders and vendor partners.

The role focuses on transforming APS operations through technology, with strong emphasis on requirements, testing support, and collaboration across DFPS teams and external partners.

Qualifications

• Bachelor’s degree from an accredited college or university, or equivalent professional experience.
• Texas Department of Family and Protective Services (DFPS) experience is preferred? (substitution rule referenced)
• Project Management or Business Analysis certification preferred (PMI/Scrum Alliance).
• Experience with APS, CCWIS modernization is desirable.

Responsibilities

• Coordinate analysis of program policies and procedures to determine their effect on automated systems.
• Analyze APS business processes and workflows to identify impacts on design and implementation of CCWIS.
• Coordinate evaluation of current/future state processes to ensure system functionality supports APS operations.
• Develop and review business requirements documents and related artifacts for system modernization.

Skills

Business analysis

Requirements documentation

Stakeholder communication

SDLC knowledge

Education

Bachelor’s degree or equivalent experience

Job description

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your PaycheckWhen you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title

APS Information Technology BA III

Job Title

Information Technology BA III

Agency

Dept of Family & Protectve Svc

Department

APS Program Support

Posting Number

22343

Closing Date

11/16/2026

Posting Audience

Internal and External

Occupational Category

Protective Services

Salary Range

$5,797.66- $9,508.25

Pay Frequency

Monthly

Salary Group

TEXAS-B-25

Shift

Day

Additional Shift

Days (First)

Telework

Eligible for Telework

Travel

Up to 10%

Regular/Temporary

Regular

Full Time/Part Time

Full time

FLSA Exempt/Non-Exempt

Exempt

Facility Location

Job Location City: BONHAM

Job Location Address

1205 E SAM RAYBURN DR STE A

Other Locations

MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISMIT,Z Prefix

Brief Job Description

Performs highly complex (senior-level) business analysis work involving gathering, developing, and documenting user requirements; reviewing, assessing, and developing business processes; creating and validating user acceptance testing; performing post-implementation support of systems; and providing support for the systems development life cycle. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs)

• Coordinate the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.
• Analyze APS business processes, policies, and operational workflows to identify impacts on the design, configuration, and implementation of the Comprehensive Child Welfare Information System (CCWIS).
• Coordinate the evaluation of current-state and future-state business processes to ensure system functionality supports APS practice, policy, and program operations.
• Assess the operational impact of policy and business process changes and document resulting business requirements and system needs.
• Gather, analyze, and document APS business requirements, workflows, and operational needs to support CCWIS solution design and implementation activities.
• Develop and maintain business requirements documentation and related artifacts to support system modernization and implementation readiness activities.
• Develop and review business requirements documents, workflow diagrams, decision documents, and related project artifacts supporting system design and implementation activities.
• Document business processes, requirements, assumptions, and recommendations to support efficient solution development and project decision-making.
• Coordinate with outside vendors and contractors to complete projects and service requests; and define, assign, and evaluate their work.
• Collaborate with contracted vendors, implementation partners, and DFPS technical teams to review requirements, solution designs, and project deliverables related to APS modernization efforts.
• Participate in the review and evaluation of vendor deliverables to ensure alignment with APS business requirements, operational practices, and project objectives.
• Provide business clarification and subject matter expertise to vendors and project partners regarding APS workflows, requirements, and operational expectations.
• Facilitate discussions with stakeholders to identify business needs, document current-state and future-state processes, and support business process redesign efforts.
• Serve as a liaison between APS program areas, DFPS technical teams, vendors, and project stakeholders to support solution design, implementation, and testing activities.
• Provide consultation and business subject matter expertise regarding APS processes, policy requirements, and operational impacts of proposed technology solutions.
• Facilitate communication and coordination among business and technical stakeholders to support successful delivery of modernization project objectives.
• Identify opportunities to improve business processes through automation and help prepare proposals to develop new systems.
• Identify opportunities to improve APS program operations through automation, modernization, and business process redesign initiatives.
• Evaluate business operations and recommend technology-enabled solutions that improve efficiency, data quality, service delivery, and compliance with federal CCWIS requirements.
• Contribute to development of business cases, project recommendations, and modernization strategies supporting agency transformation objectives.
• Consult on the analysis of an application, troubleshoots system problems, and implement solutions.
• Analyze business and system issues identified during solution design, implementation readiness, testing, and deployment activities.
• Consult with business and technical stakeholders to evaluate solution alternatives and resolve functional and operational issues.
• Provide APS subject matter expertise to support issue resolution, solution refinement, and continuous improvement activities.
• Provide complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives.
• Review project deliverables, business requirements, and solution documentation to ensure consistency with APS program objectives, policy requirements, and operational needs.
• Evaluate modernization project deliverables for completeness, quality, and alignment with business requirements and stakeholder expectations.
• Review complex project deliverables such as charters, design documentation, test plans, and risk assessment plans; and provide comments and suggestions to document owners.
• Review requirements documents, project plans, design artifacts, implementation plans, and related project documentation for completeness and business alignment.
• Provide recommendations and feedback to project teams, vendors, and stakeholders regarding APS business requirements, operational impacts, and workflow considerations.
• Evaluate project dependencies and operational impacts to ensure project deliverables support business and program objectives.
• Review proposed system changes and enhancements to ensure alignment with APS business requirements, operational processes, and stakeholder needs.
• Review project deliverables, solution documentation, and vendor-provided artifacts to ensure alignment with APS business needs and operational requirements.
• Develop training curricula and conduct formal training sessions covering assigned systems modules.
• Support development of training materials, business process documentation, and user guidance related to APS modernization activities.
• Participate in organizational readiness, stakeholder engagement, and knowledge transfer activities supporting implementation of new system functionality.
• Assist with communication and training efforts designed to prepare staff for new business processes and technology solutions.
• Develop the design and/or review of test cases; processes change requests; and manage a project’s scope, acceptance, installation, and deployment.
• Participate in development and review of business-focused test scenarios, test scripts, and user acceptance testing activities supporting system modernization efforts.
• Support implementation readiness, deployment planning, business acceptance activities, and phased rollout efforts associated with the CCWIS modernization initiative.
• Participate in user acceptance testing activities to validate that system functionality meets APS business requirements and operational needs.
• Review and evaluate testing results, identify business impacts, and provide recommendations regarding solution readiness and acceptance.
• Collaborate with business users, technical teams, and vendors to support testing, defect resolution, and implementation readiness activities.
• Identify a project’s potential risks and difficulties and design strategies to mitigate or avoid them.
• Identify and assess business, operational, and implementation risks associated with the CCWIS modernization initiative and communicate mitigation recommendations to project leadership.
• Evaluate project dependencies, operational impacts, and organizational readiness concerns and recommend strategies to reduce implementation risks.
• Collaborate with program, technical, and vendor partners to identify potential issues and develop corrective actions that support successful project delivery.
• Identify potential gaps, risks, and compliance concerns and provide recommendations to improve project readiness and solution quality.
• May serve in a lead or supervisory role.

Knowledge, Skills and Abilities (KSAs)

• Ability to maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48.
• Knowledge: Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources; and project management principles and practices.
• Knowledge of DFPS and APS policies, procedures, organizational structure, business processes, service delivery environments, and applications; APS operations within the assigned area; SDLC methodologies; project management practices; and business principles related to strategic planning, resource allocation, leadership, and operational coordination.
• Skill: Skill in business analysis, requirements documentation, and evaluating complex IT systems and issues; communicating with technical and non-technical stakeholders; translating business needs into functional requirements; developing practical solutions and managing multiple priorities in a fast-paced environment.
• Ability: Ability to analyze and interpret technical information, policies, regulations, and system requirements; translate business needs into technical solutions; communicate effectively with technical and non-technical stakeholders; evaluate system designs and deliverables; identify risks and recommend solutions; and collaborate across program, technical, and vendor teams in a complex organizational environment.
• Ability to oversee and/or supervise the work of others.

Registrations, Licensure Requirements or Certifications

Project Management (PMI and/or Scrum Alliance) or Business Analysis certification preferred.

Initial Screening Criteria

• Bachelor’s degree from an accredited college or university, or equivalent professional experience may be substituted for formal education on a year‑for‑year basis. (Example: Four years of relevant experience may be substituted for a bachelor’s degree, and vice versa.)
• Texas Department of Family and Protective Services (DFPS) experience