APS Information Technology BA III

Department Of Family And Protective Services; Bonham (TX); A distancia; USD 65.000 - 106.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid vacation

Dental, vision, life insurance

Flexible spending accounts

Employee discounts

Descripción de la vacante

Department of Family and Protective Services in Texas seeks a senior IT business analyst to drive requirements gathering and process modernization for the CCWIS project. You will document business needs, support system design, and coordinate with vendors and APS teams to ensure successful implementation.

The role emphasizes working with stakeholders, validating requirements, and shaping automation opportunities across programs. Telework is eligible, with regular onsite expectations in Bonham, TX.

Formación

• Experience performing high-level business analysis for complex systems.
• Ability to gather, document, and validate user requirements.
• Strong collaboration with vendors, partners, and stakeholders.

Responsabilidades

• Coordinate analysis of program policies to assess impact on automated systems.
• Gather and document APS requirements and workflows for CCWIS modernization.
• Develop and maintain business requirements documentation and artifacts.
• Collaborate with vendors, implementation partners, and technical teams.
• Contribute to test planning, readiness activities, and solution design.
• Identify opportunities to automate APS processes and improve efficiency.

Conocimientos

Business analysis

Requirements gathering

Process analysis

Stakeholder communication

Descripción del empleo

Career Opportunities: APS Information Technology BA III (22343)

Posting ID22343-Posted11/02/2026-Dept of Family & Protectve Svc-APS Program Support-Protective Services-Eligible for Telework- Additional Shifts available (1) -c. $5000 - $6999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title:APS Information Technology BA III
Job Title:Information Technology BA III
Agency:Dept of Family & Protectve Svc
Department:APS Program Support
Posting Number:22343
Closing Date:11/16/2026
Posting Audience:Internal and External
Occupational Category:Protective Services
Salary Range:$5,797.66-$9,508.25
Pay Frequency: Monthly
Salary Group:TEXAS-B-25
Shift:Day
Additional Shift:Days (First)
Telework:Eligible for Telework
Travel:Up to 10%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Exempt
Facility Location:
Job Location City:BONHAM
Job Location Address:1205 E SAM RAYBURN DR STE A
Other Locations:None
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM
IT,Z Prefix

Brief Job Description:

Performs highly complex (senior-level) business analysis work involving gathering, developing, and documenting user requirements; reviewing, assessing, and developing business processes; creating and validating user acceptance testing; performing post-implementation support of systems; and providing support for the systems development life cycle. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Essential duties and responsibilities include, but are not limited to:

Coordinate the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.

• Analyze APS business processes, policies, and operational workflows to identify impacts on the design, configuration, and implementation of the Comprehensive Child Welfare Information System (CCWIS).
• Coordinate the evaluation of current-state and future-state business processes to ensure system functionality supports APS practice, policy, and program operations.
• Assess the operational impact of policy and business process changes and document resulting business requirements and system needs.
• Gather, analyze, and document APS business requirements, workflows, and operational needs to support CCWIS solution design and implementation activities.
• Develop and maintain business requirements documentation and related artifacts to support system modernization and implementation readiness activities.
• Develop and review business requirements documents, workflow diagrams, decision documents, and related project artifacts supporting system design and implementation activities.
• Document business processes, requirements, assumptions, and recommendations to support efficient solution development and project decision-making.

Coordinate with outside vendors and contractors to complete projects and service requests; and define, assign, and evaluate their work.

• Collaborate with contracted vendors, implementation partners, and DFPS technical teams to review requirements, solution designs, and project deliverables related to APS modernization efforts.
• Participate in the review and evaluation of vendor deliverables to ensure alignment with APS business requirements, operational practices, and project objectives.
• Provide business clarification and subject matter expertise to vendors and project partners regarding APS workflows, requirements, and operational expectations.
• Facilitate discussions with stakeholders to identify business needs, document current-state and future-state processes, and support business process redesign efforts.
• Serve as a liaison between APS program areas, DFPS technical teams, vendors, and project stakeholders to support solution design, implementation, and testing activities.
• Provide consultation and business subject matter expertise regarding APS processes, policy requirements, and operational impacts of proposed technology solutions.
• Facilitate communication and coordination among business and technical stakeholders to support successful delivery of modernization project objectives.

Identify opportunities to improve business processes through automation and help prepare proposals to develop new systems.

• Identify opportunities to improve APS program operations through automation, modernization, and business process redesign initiatives.
• Evaluate business operations and recommend technology-enabled solutions that improve efficiency, data quality, service delivery, and compliance with federal CCWIS requirements.
• Contribute to development of business cases, project recommendations, and modernization strategies supporting agency transformation objectives.

Consult on the analysis of an application, troubleshoots system problems, and implement solutions.

• Analyze business and system issues identified during solution design, implementation readiness, testing, and deployment activities.
• Consult with business and technical stakeholders to evaluate solution alternatives and resolve functional and operational issues.
• Provide APS subject matter expertise to support issue resolution, solution refinement, and continuous improvement activities.

Provide complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives.

• Review project deliverables, business requirements, and solution documentation to ensure consistency with APS program objectives, policy requirements, and operational needs.
• Evaluate modernization project deliverables for completeness, quality, and alignment with business requirements and stakeholder expectations.

Review complex project deliverables such as charters, design documentation, test plans, and risk assessment plans; and provide comments and suggestions to document owners.

• Review requirements documents, project plans, design artifacts, implementation plans, and related project documentation for completeness and business alignment.
• Provide recommendations and feedback to project teams, vendors, and stakeholders regarding APS business requirements, operational impacts, and workflow considerations.
• Evaluate project dependencies and operational impacts to ensure project deliverables support business and program objectives.
• Review proposed system changes and enhancements to ensure alignment with APS business requirements, operational processes, and stakeholder needs.
• Review project deliverables, solution documentation, and vendor-provided artifacts to ensure alignment with APS business needs and operational requirements.

Develop training curricula and conduct formal training sessions covering assigned systems modules.

• Support development of training materials, business process documentation, and user guidance related to APS modernization activities.
• Participate in organizational readiness, stakeholder engagement, and knowledge transfer activities supporting implementation of new system functionality.
• Assist with communication and training efforts designed to prepare staff for new business processes and technology solutions.

Develop the design and/or review of test cases; processes change requests; and manage a project’s scope, acceptance, installation, and deployment.

• Participate in development and review of business-focused test scenarios, test scripts, and user acceptance testing activities supporting system modernization efforts.
• Support implementation readiness, deployment planning, business acceptance activities, and phased rollout efforts associated with the CCWIS modernization initiative.
• Participate in user acceptance testing activities to validate that system functionality meets APS business requirements and operational needs.
• Review and evaluate testing results, identify business impacts, and provide recommendations regarding solution readiness and acceptance.
• Collaborate with business users, technical teams, and vendors to support testing, defect resolution, and implementation readiness activities.

Identify a project’s potential risks and difficulties and design strategies to mitigate or avoid them.