APS In Home Supervisor I/II

Department Of Family And Protective Services; Austin (TX); On-site; USD 62,000 - 87,000; Full time

Benefits offered by this job

100% paid health insurance

Retirement plans

Paid vacation and holidays

Optional dental, vision, and life

Flexible spending accounts

Employee discounts

Job summary

The Department of Family and Protective Services in Austin, TX seeks an APS In Home Supervisor I/II to oversee a unit of caseworkers providing adult protective services to eligible clients. The role interfaces with DFPS staff, clients, community partners, and the public to ensure quality service delivery.

This full-time, exempt position emphasizes supervision, policy interpretation, budget awareness, and staff development within a structured state system.

Qualifications

• Master’s degree in social work with required experience as specified for Supervisor roles.
• Bachelor’s degree in social work with required experience for advancement.
• Experience in adult protective services is implied for supervisory level.

Responsibilities

• Plan and manage unit operations to achieve service delivery goals.
• Develop staff through performance data, conferences, and training.
• Interpret program policy to staff, other DFPS personnel, and the public.
• Prepare management reports and respond to issues as needed.
• Promote cultural diversity and participate in community outreach.
• Attend work regularly in accordance with agency leave policy.

Skills

Staff supervision

Budget management

Policy interpretation

Analytical skills

Education

Master’s degree in social work

Bachelor’s degree in social work

Job description

Posting ID23083-Posted11/05/2026-Dept of Family & Protectve Svc-Region 7 APS In-Home Dir Del-Protective Services-Not Eligible for Telework-c. $5000 - $6999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title:APS In Home Supervisor I/II
Job Title:APS In Home Supervisor I
Agency:Dept of Family & Protectve Svc
Department:Region 7 APS In-Home Dir Del
Posting Number:23083
Closing Date:11/19/2026
Posting Audience:Internal and External
Occupational Category:Protective Services
Salary Range:$5,541.67-$7,761.50
Pay Frequency: Monthly
Salary Group:TEXAS-B-22
Shift:Day
Additional Shift:None
Telework:Not Eligible for Telework
Travel:Up to 20%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Exempt
Facility Location:
Job Location City:AUSTIN
Job Location Address:1340 AIRPORT COMMERCE DR BLDG 5, STE 525
Other Locations:None
MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12

Brief Job Description

The position supervises a unit of caseworkers and administrative support/clerical staff responsible for providing adult protective services to eligible clients. The position interacts routinely with Texas Department of Family and Protective Services, clients, representatives from organizations and the general public.

Essential Job Functions (EJFs)

Plans and manages unit operations to achieve program and regional objectives for service delivery by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.
Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal.
Interprets program policy and procedures to unit staff, other Department of Family and Protective Services staff, and the public.
Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.
Prepares management reports, analyses, correspondence, and related materials to keep management informed and respond to issues.
Makes presentations and participates in community awareness and related activities to inform the public about the program.
Responds to complaints from irate clients, their families, or other individuals regarding case actions or related issues.
Performs other duties as assigned and required to maintain unit operations.
Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.
Attends work regularly in accordance with agency leave policy.

Knowledge, Skills and Abilities (KSAs)

Knowledge of local, state, and federal laws related to the program area; of public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training; and of program management processes and techniques.
Skill in identifying measures or indicators of program and staff performance and in operating a computer and applicable software.
Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate, and interpret administrative policies and procedures; and to assign and supervise the work of others.

Registrations, Licensure Requirements or Certifications

N/A

Initial Screening Criteria

Adult Protective Services Supervisor I: A master’s degree in social work from an accredited college or university, or a master’s degree in gerontology, plus two years of full-time social work experience, one year of which was in dealing with problems concerning adult protective services*, (OR) A master’s degree from an accredited college or university that includes a minimum of 18 graduate semester hours of coursework in psychology, sociology, social work, family counseling, family relations, human development, counseling theory, group counseling, and related laboratory or practicum credits, plus three years of full-time social work experience, two years of which was in dealing with problems concerning adult protective services*, (OR) A bachelor’s degree in social work from an accredited college or university, plus three years of full-time social work experience, two years of which was in dealing with program concerning adult protective services*, (OR) A bachelor’s degree from an accredited college or university, plus four years of full-time social work experience, three years of which was in dealing with problems concerning adult protective services*.

Adult Protective Services Supervisor II: Two years of full-time experience as an Adult Protective Services Supervisor I.

Additional Information

This position may be filled at an APS Supervisor I or APS Supervisor II. Factors such as education and experience may be considered when establishing the starting salary.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions . You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.